Manager, Professional Services

Who We Are BuildingLink, newly partnered with Bregal Sagemount, simplifies and elevates modern working and living in residential communities with inspired solutions, pioneering technology, and dedicated service. We are a rapidly growing SaaS company, providing an incredibly robust, cross-platform suite of products, serving 6,000+ properties and a growing customer base of nearly two million residents across the globe. We pride ourselves on excellence and delivering meaningful products of the highest standards that translate to measurable impact on the properties we work with. Aside from our countless benefits and perks, we believe in providing a safe, inclusive, and professional work environment that offers qualities we hold dear: autonomy, flexibility, career growth, promotion, and ongoing performance recognition. We value the uniqueness of every individual and want our people to bring their authentic selves to work. Most importantly, we put employee well-being and happiness above all else. If this sounds like the right place for you, please read on! What We’re Looking For Reporting to the VP, Customer Experience, the Manager, Professional Services is responsible for managing a team of direct reports who provide the post-sale customer implementation suite of services. The team provides technical and strategic guidance to customers and is responsible for delivering data migrations, implementation services and trainings to ensure that customers are successfully deploying BuildingLink solutions and are achieving business value quickly. The ideal candidate will be customer-focused, have a successful record of accomplishment, managing high-performance teams, and experience collaborating with sales to grow revenue. You should possess a broad level of technical understanding, as well as operational and business acumen. This position is remote and will work primarily Eastern Time zone business hours for maximum coverage of the team. The Manager, Professional Services will work closely with other internal team members from Sales, Support, Customer Success, Product Management, Research & Development and Marketing, as is appropriate. Key Responsibilities: Provides leadership and supervision to a team that spans implementation and training for BuildingLink’s customers Inspires team to create a best-in-class experience for our customers. Manages the activities of the team by prioritizing work, managing workload and resolving conflicts. Attracts, maintains, motivates, and develops a high performing team to support the business needs today and into the future. Helps resolve complex project issues and/or risks. Provides ongoing development and training to continue enhancing the Professional Services team outputs while driving efficiency, productivity, and quality. Analyzes complex situations, distills issues, develops insights, challenges the status quo and synthesizes recommendations. Partners with leaders/managers and other key stakeholders to help initiate, approve, prioritize, and execute projects. Creates organizational credibility with respect to all project and program management deliverables and process efficiencies by instilling the culture of execution, operational excellence, and accountability for outcomes. Leverages metrics and dashboards to assist in all aspects of delivering, prioritizing, and managing organizational capacity. Owns key Services metrics, including bookings, revenue recognition, billable utilization, capacity planning, and CSAT surveys. Synthesize and communicate industry insights and customer feedback to our Customer Experience, Product, Engineering, and Go-to-Market teams. Builds a team culture that is collaborative, inclusive, and respectful. Performs all miscellaneous job-related duties as requested. Embodies BuildingLink values and provided exemplary leadership. About You: 5-10 years of experience in Professional Services and delivery within a SaaS (software as a service) business, including demonstrated understanding, knowledge, and application of SaaS Professional Services best practices. Direct people manager, or team lead, experience of a technical delivery team within a software business. Ability to create and articulate the value proposition of Services and training for BuildingLink; experience working in consultative selling and with a detailed understanding of professional services delivery. Ability to be professionally assertive to influence outcomes, advocate for projects, and ensure accountability. Leadership abilities including problem solving, negotiation, facilitation, decision making and change management preferably within the professional services space. Demonstrated ability to organize, lead and execute on a variety of assignments and projects with a drive for results. Successfully conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts. Has the ability to develop, maintain, strengthen and repair partnerships with others inside or outside of the organization who can provide information, assistance or support. Communicates in ways that gain the support of others. Mentors, motivates and guides others toward goals. Has the capability to advocate a position and encourage others with a sense of shared purpose and excitement. Adjusts planned work to accommodate an ever-changing environment. Triages multiple demands and competing priorities by gathering relevant information and applying critical thinking skills. Has the ability to analyze information and come up with appropriate solutions. Solution-based thinking. Demonstrates tenacity and willingness to go the distance to get something done. Anticipates, monitors and meets the needs of internal/external customers and responds to them in an appropriate manner. Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities. Flexibility and adaptability to change in a fast-paced, start-up company environment. Previous experience with CRMs (e.g. Salesforce), CSPs (e.g. Gainsight, ChurnZero) and Business Intelligence / Data Visualization tools (e.g. PowerBI, Tableau) a plus. About Us BuildingLink is an industry leading property management technology used by over 6,000 high-rise residential communities globally. As an industry pioneer and leading innovator, our solutions, service, and people have made us one of the most recognized and respected technology providers among property managers and staff, condo/coop boards, and landlords. Our roadmap, fueled by a growth investment from Bregal Sagemount, is packed with new and exciting initiatives to help buildings run even better. Resident lifestyle, voice assistant with our Amazon Alexa Skill; Ledger for simplified property management accounting, more platform integrations, and IoT sensor solutions to target and solve buildings’ operational headaches are just a few of the key initiatives we have in the pipeline. So, if you’re looking to work for a dynamic and successful company that cares deeply for both its customers and employees, please apply! Check out our website to learn more! https://www.buildinglink.com What BuildingLink Can Offer You BuildingLink, in partnership with Bregal Sagemount, is a B2B SaaS company with the curiosity, energy, and entrepreneurial spirit of a startup. Competitive Salary + Commissions Package Flexible PTO, Birthday Holiday, Summer Fridays, Work Anniversary Travel Bonus, Paid Parental Leave, Bereavement Leave Medical, Dental, & Vision benefits, Company sponsored HRA, Gym Reimbursement, Healthcare Concierge Service 401k with 4% matching Company Events, Holiday Parties, Friendly Office Competitions Professional Development Opportunities BuildingLink is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected class by federal, state or local law.