Manager of Culture & Communications

$60000 - $65000 / year

Job Responsibilities

The Manager of Culture and Communications will work closely with the Executive Leaders to make culture a strong component of the overall business strategy. The Manager of Culture and Communications is responsible to support and create communications that align the culture with the business objectives through associate engagement, philanthropic efforts, recognitions programs, events and internal marketing, and communication strategy. This role will ensure all associates feel invested in the organization and aligned with business goals, our Global Service Standards, and core values.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification.

Culture

• Create and establish a strategy and delivery plan for large scale culture change, which will enable the organization to deliver current and future strategies, engaging and influencing associates at all levels and working collaboratively with others to achieve outcomes.
• Lead and utilize the teamNPS program among other tools to complete GAP analysis of current culture and wants and needs of associates and business to recommend cultural changes to Executive Leadership.
• Establish an emotional connection for associates at all levels to the organization.
• The building, managing and merging of cultures during acquisition and take over accounts.
• Oversee the Culture Committee and ensure goals and directives are clear and drive and support action plans and outcomes.

Communication

• Set the tone, develop, implement and manage the organization’s internal marketing programs and strategies and developing communications and event planning.
• Develop and/or oversee and provide direction to the creation of advertising and collateral materials for internal audiences, including messaging screens in all regional office where applicable.
• Serve as Liaison and collaborate with internal departments to manage the intranet and mobile applications for FSR’s communities. Manage site content, navigation, usability, appearance, and functionality. Develop and foster Web site strategic plan, including implementation of new initiatives that will allow the site to better serve internal and external customers.
• Stay current on emerging technologies to provide insight related to content management practices and industry best practices.
• Develop and support internal Executives outreach strategies to associates to align executives and presents them as the face and driver of culture in the organization.
• Leverage social media platforms to engage associates and promote and market internal programs and events.
• Work in partnership with the National and local marketing teams for consistent branding and in alignment with overall organization standards.
• Advise executives and managers on their role in effective internal communication.

Events

• Develop, recommend and manage the budget for the functional area of responsibility. Monitor expenses, initiate cost reduction programs and negotiate prices with vendors. Ensure department expenses and events are maintained within budget.
• Develop Standard Operating Procedures for assigned area of responsibility and maintain existing procedures, and standards of excellence for processes and methods.
• Plan, manage and coordinate all aspects of event logistics including scheduling, venue, food and beverage, transportation and valet services, equipment etc. Prepare inventory of materials and products for events and order items as needed. Prepare collateral handouts, nametags, registration lists and other materials as necessary.
• Conduct research, make site visits, and find resources to help make decisions about event possibilities. Recommend and execute ideas to improve the event.
• Pick up, gather, bring and arrange items for events and coordinate event set-up.
• Provide concierge type services to attendees, volunteers, and staff to ensure a positive experience. Greet and register attendants at events. Resolve routine and complex issues that arise before and during events. Administer event closing operations to ensure all procedures are properly coordinated among staff and vendors.
• Collaborate and coordinate with Accounts Payable to prepare check requests and other expense information to facilitate payment of expenses.
• Track, manage and maintain event calendar providing associates advanced notice to in sensitivity to scheduling to ensure successful attendance to events.
• Oversee planning and execution of Annual meeting including direction, theme, and content of presentations, awards, guest speakers, and activities. Ensure engagement and alignment to business objectives and core values. Maintain budget for meeting.
• Organize, communicate, and promote philanthropic and associate events for all regional offices. Ensure associates at on-site locations and in offices in addition to the corporate office feel inclusion and connected to activities designed for all.
• Vet local organizations for ethics and viability for partnership for all regional offices.
• Create, keep current, and provide communication on policies and guidelines relating to events throughout the organization.
• Work with all regional offices to plan and prepare associate related events. Look for ways to create global programs with local uniqueness.
• Pick up, gather, bring and arrange items for events and coordinate event set-up.
• Design and coordinate philanthropic direction and events. Work with outside charitable organizations and align with organizational culture and objectives.

Rewards and Recognition

• Design rewards and recognition programs that honor and celebrate associates who share and demonstrate the organization’s core values and Global Service Standards.
• Communicate new associates joining the organization through use of meetings, and written communications.
• Design and maintain anniversary programs design to reward and recognize those associate with legacy and long term tenure in contributing to the organization.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.