Manager of Community Services - San Diego

Action Property Management is a privately held company that manages more high-rise residential buildings than any other management company in California. We have over a decade of experience offering exceptional residential building management to some of the most exclusive luxury high-rise properties in Los Angeles, Orange County, San Francisco, and San Diego.

Action Property is seeking a Manager of Community Services to join our team at our San Diego Regional Office.

Compensation: $88,000 to $90,000

Schedule: Monday – Friday; 8:00 AM to 5:00 PM

(must be available for evening meetings)

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

• We offer our Team Members the following:
• Competitive starting compensation
• Comprehensive benefits package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture that encourages team work and excellence

Summary:

Responsible for overall satisfaction of services and support that is provided to communities as assigned. Supervises a team of four or more community managers. This includes keeping a close pulse on the performance of each team member to assure that they meet or exceed the expectations, legal guidelines, and requirements for each association. This will also include employee compliance with the established company policies and procedures. Develop and maintain a cohesive team environment and approach to community management. Build a solid relationship and frequent interaction with board members and internal clients to monitor performance and satisfaction. To nurture their staff to excel, expand and be productive.

Essential Duties & Responsibilities:

• Manage the performance of assigned Community Managers, Senior/Lead Managers, and departmental support staff. This includes overall performance, quality in performing tasks, meeting timelines, and adherence to company procedures and policies.
• Build healthy team dynamics based on a culture of trust and respect. Thoroughly know and model company values
• Accountable for client satisfaction; attend board meetings, contact board members to assure satisfaction, ownership, and thorough resolution of escalated issues.
• Involved with the interviewing, hiring and disciplinary actions for staff.
• Continuously monitor operations and seek methods to improve process, procedures and client satisfaction.
• Assist in interviewing staff members; make proactive staffing recommendations.
• Maintain regular contact with Association boards of assigned Managers and provide a written report to Senior Management as directed.
• Attending meetings as necessary or as requested on assigned accounts; meeting attendance will be necessary on new accounts, accounts in transition, or when a new Manager is hired.
• Address and resolve any issues that are raised by clients regarding Manager or staff performance.
• Attend Annual Meetings with Managers to ensure that they are familiar with the procedures and their role.
• Management of assigned internal staff.
• Manage the implementation of new clients.
• Participate or lead the educational efforts of the division.
• Other duties and responsibilities as assigned by management.

Qualifications:

• Proven performance as a Senior Community Manager or Lead role for a minimum of 8-12 months.
• Exposure in dealing directly and troubleshooting time sensitive issues with clients and/or end users.
• Enable and hold team members accountable to perform tasks within specific timetables.
• Results-oriented experience, with a high degree on quality of services rendered.
• Ability to manage a fast-paced environment.
• Ability to communicate effectively to clients via verbal and written interaction.
• Strong and assertive communicator to provide clear direction to team members.
• Must be able to create budgetary spreadsheets and interpret data.
• Play a pivotal role with managers to audit and approve annual budgets that are created for each community.

Requirements:

• Undergraduate degree or equivalent experience
• Maintain CCAM certification or ability to obtain within 6 months.
• 5+ years of HOA management experience in a client service environment
• Experience in a senior community manager or lead role for at least 12 months
• Demonstrated results driven team leader who is customer service focused.
• Ability to mentor and support a team of community managers in a direct but approachable manner.
• Attend and successfully complete continuing education classes or events as assigned from time to time
• Well versed in Microsoft Office (Outlook, Excel and Word)

Action Property Management is an Equal Opportunity Employer and supports a Drug Free workplace.