Manager, IT Systems & Integrations

The Manager of IT Systems & Integrations performs all the necessary maintenance, support, design, and modifications to keep networks, software, and other virtual environment infrastructures functional and up to date. They communicate and delegate tasks to IT staff and ensure projects are tracking to the

schedule. They also make detailed plans to accomplish goals and provide training and support to their staff. They create expense budgets for equipment and often report to executive or senior management. They must ensure their software adheres to corporate security expectations and licensing laws, especially when employed in finance, to prevent fraud and protect secured data. They are also typically in charge of purchasing hardware and software for workstations and mobile devices.

Duties include but are not limited to:

• This role will require a decent amount of project management. These responsibilities include creating project plans, tracking resources to deadlines, coordinating meetings across multiple functional groups, and sending out meeting minutes.
• Demonstrates the ability to lead multiple teams where they will promote accountability, facilitate collaboration, and foster career growth.
• Actively coordinates with team members and other service support groups to effectively complete requests/projects, and resolve incidents.
• Provides tier 2 technical support and service restoration for daily operations and project effort
• Follows procedures and guidelines to install, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, workstations, printers, wireless devices, and handheld devices.

Will manage teams responsible for the following:

• Deploying and reporting on updates with Systems Center Operations Manager (SCOM) or System Center Configuration Manager (SCCM) or similar enterprise management tools for desktop management.
• Creating discrete software images for deployment of end client devices or providing recovery solutions for client devices.
• Supports and collaborates with team members and other technical staff
• Demonstrates quality service and accountability in the process of resolving incidents, tracking computer systems and device inventory; resulting in accurate, timely, and efficient solutions and data as evidenced by meeting customer needs, and meeting or exceeding established performance metric
• Maintains accurate data for asset management, billing, and licensing
• Proactively seeks information and utilizes analytical and creative problem-solving skills along
• with standard processes and technologies resulting in secure and reliable connections to and
• use of systems, applications, and infrastructure
• Demonstrates relationship building, effective communication skills, and quality service in the
• process of collaborating with, supporting, advising, and educating customers and team members on the use of services, handling of sensitive data, and resolving incidents, resulting in efficient, effective, and compliant use of hardware, software and services
• Contributes to hardware, software, services enhancements by identifying when established procedures are not working and there are gaps in processes, and makes recommendations for improvements.
• Develops and edits customer and technical support knowledge base documentation
• Demonstrates relationship building and effective communication skills as a member of technical services through active listening and frequent communication with department staff, resulting in understanding customer needs, creating buy-in for enhancements, and collaboration with department staff.
• Demonstrates quality service by actively contributing to customer satisfaction through advocating for customer needs, escalating incidents and requests, and increasing the customer’s ability to help themselves, resulting in meeting or exceeding customer satisfaction metrics
• Other duties as as assigned

Requirements

• Bachelors Degree Required
• 5 – 7 years of directly related or closely related experience
• 3 – 5 years of Management and/or Supervisory experience
• PMP Certification is a plus
• IT Certifications are a plus
• Typical office environment
• Overtime may be required

• Maintain, troubleshoot and repair computer hardware, software, and basic networking.
• Knowledge of Windows 10, 11.
• Knowledge of Mobile Device OS (iOS and Android).
• Knowledge of Microsoft Active Directory usage.
• Knowledge of TCP/IP Networking Protocols.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Project management at a proficient level.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.