Maintenance Supervisor (VBFL2023-6422)

Company Overview:

Keystone is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of Keystone and its other divisions. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Keystone offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Keystone mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Keystone is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Keystone relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

MAINTENANCE SUPERVISOR JOB RESPONSIBILITIES:

Maintain Certifications:

• Certified Pool and Spa Operator
• Valid Driver’s License
  
  

Working Knowledge and Functions:

• General Construction and Demo
• General Hand Tool Operation
• Possible Heavy Lifting/Bending/Squatting/Walking
  
  

Employee Supervision:

• Oversee the day-to-day operations of the maintenance and janitorial staff.
• Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans to the President and/or assigned CAM in order to improve the property and ensure cleanliness, compliance and safety.
• Coordinate Coverage or Provide Coverage in the Event of an Absence.
• Review and Approve Timecards and Vacation Requests.
• Recruit, interview, recommend, hire, conduct disciplinary action, performance evaluations and termination of employment in collaboration with the Director of Client Services.
• Mentor and guide maintenance and janitorial staff to meet the needs of their assigned work location with professionalism and efficiency.
• Provide training as needed to new and existing employees.
• Provide guidance and support with difficult situations, projects, clients.
  
  

Administrative Functions

• Obtain/Order Supplies as needed.
• Retain, track and submit expense receipts.
• Effective, timely and professional client, vendor and co-worker communication.
• Communicate Needs and Concerns to the President and the assigned CAM(s).
  
  

Miscellaneous:

• Promptly respond to emergency situations.
• Serve as an ambassador of corporate culture and growth by leading by example.
• Read and comply with the Real Manage and Keystone Property Management Group Employee Handbooks.
• Follow all policies and Standard Operating Procedures as directed by Management.
• Perform and or participate in any range of special projects, tasks and other related duties/tasks as assigned by Management.
• Plus other wrok related tasks as needed
  
  

Qualifications

• 4+ years of maintenance experience required
• Previous maintenace experience in property management strong desired
• Previous supervisor/management experience strongly desired
• Knowledge of Homeowner Association Management industry preferred
• Must be able to speak, read and write English. Spanish speaking skills are a plus
• Excellent people skills, well-spoken and professional
• Enjoy working in a fast paced environment
• Must be well organized and be able to multi-task Must be a proficient problem solver
• Must know how to use tools, supplies, materials, chemicals in a manner that does not endanger self, other employees, residents, the environment or the public in general
  
  

Pay and Benefits:

$55,000 to $67,500, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays