Maintenance Project Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Project Manager provides bids per RFP requests assigned by the Directors. They sell projects as needed to Boards by attending walks and meetings as necessary. They also manage designated projects and insurance claims and follow directives assigned and outlined below.

Job duties include:

• Manage incoming telephone and electronic mail inquiries. Receive, delegate or respond to all inquiries in accordance with internal communication expectations.
• Solicit exterior maintenance bids at the request of Cities Management and present bids to Managers or Board of Directors on or before due date of RFP.
• Approved bids will be managed from start to completion of project by Project Manager, as assigned by Directors. Project Manager is responsible to ensure that projects are completed in the quoted time line as well as meeting budgetary constraints and customer satisfaction.
• Effectively schedule projects with vendors and/or sub-vendors
• Arrange appointments with City Inspectors if permits/inspections are required.
• Manage projects from start to finish
• Handle warranty claims on all assigned projects
• Assist Managers in understanding technical aspects of job, as needed.
• Approve sub-vendor invoices and submit for payment upon completion of project.
• Manage insurance claim losses assigned by Director or delegate as needed. Project Manager is responsible to ensure that projects are completed in the quoted time line as well as meeting budgetary constraints and customer satisfaction.

PROJECT SUPPORT

Provide back-up support to the Service Coordinator and directors when required.

Know all working systems well in order to provide maps, homeowner names and address, old data, current project information, etc.

Know and use SenEarthCo and spreadsheets. Understand priorities of the business.

Requirements

Knowledge of Microsoft Office products (Word, Excel, Teams, Outlook) at a proficient level.

Knowledge of typical business correspondence (punctuation, grammar, structure, spelling, etc.) at a proficient level.

Knowledge of conflict resolution techniques at a proficient level.

Professional communication skills (phone, interpersonal, written, verbal, etc.) .

Professional customer service skills.

Project management at a proficient level.

Time management and time critical prioritization skills.

3 - 5 years of related experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.