Maintenance Coordinator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Maintenance Coordinator serves as in-office support for the field service technicians. This

position is responsible for administering the collection and compilation of information for billing.

Issuing, scheduling, processing & tracking the completion of work orders. Serve in a support role for

the Maintenance Manager with various projects.

PRINCIPAL PURPOSE OF JOB:

• Identify opportunities for additional property association maintenance work and build new relationship with customers.
• Communicate vital maintenance information as it relates to property association managers and other customers.
• Utilize technology provided including software, mobile devices, email and other resources.
• Serve as in-office assistance for the maintenance & construction field technicians.
• Administer the collection and compilation of work order information for billing.
• Scheduling, dispatching, processing & tracking the completion of property association work orders.
• Administer Fleet documents and records.
• Schedule special construction & maintenance projects.
• Answer and be conversant in construction/maintenance items related to customer service calls, reviewing work papers, scheduling work orders and general support of a field service team.
• Proficient in helping create cost proposals for maintenance and construction projects.
• Review monthly financials and complete required reports to better understand key performance factors within the department.

ESSENTIAL JOB FUNCTIONS (Other Duties May Be Assigned)

• Knowledgeable in residential maintenance and or construction for single/multifamily dwellings.
• Work with property association managers developing trust and driving work orders to in house maintenance.
• Receive maintenance related work orders from property association managers.
• Input maintenance work orders into work order management software.
• Create daily schedule for Maintenance Techs.
• Communicate schedule and completion of work orders with property association community managers.
• Assist in maintaining group email boxes
• Identify and Issue maintenance work orders to technicians.
• Receive and understand work order completion notes from technicians.
• Dispatch After hour emergencies on a rotating basis
• Track the completion of work orders.
• Provide property association managers with status and completion updates for open jobs.
• Enter & close out work orders in a work order management system.
• Skilled in scheduling property maintenance inspections.
• Track documents and maintain records for fleet.
• Act as the scheduling manager for large projects.
• Assist with miscellaneous projects.
• Take maintenance related calls.
• purchase supplies as necessary
• local travel to meet managers and vendors on properties
• attend afterhours board meetings

Requirements

REQUIREMENTS

• Outstanding people/customer service skills.
• Superior communication skills (listening, speaking, writing).
• Effective change management and problem solving ability.
• High degree of flexibility and high tolerance for change.
• Must be able to work as a team member.
• Excellent verbal and written communication skills.
• Multi-Task oriented.
• Organizational skills.

Computer Skills

• Must have working knowledge of Microsoft Word.
• Must have working knowledge of Excel.
• Must have working knowledge of Outlook.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.