Luxury High Rise Administrator

Seeking a Full-Time Onsite Community Administrator for a Luxury High Rise Condo Community in Hoboken, NJ.

In accordance with the policies of the Board of Directors, this position assists and supports the Assistant and Community Manager of the Association in all tasks, such as filing, workorder placement, and phone support, as well as organizes materials and records as needed for the benefit of the residents.

This is a full-time position - Monday through Friday 9 am - 5 pm

Requirements

At least 2 years of customer service/administrative experience

Excellent written and oral communication skills

Friendly and helpful manner in interactions with residents

Desire to take ownership, initiative, and personal responsibility for assignments, anticipating needs, carrying projects through to completion with minimal direction

Flexibility and willingness to handle a variety of tasks; ability to multi-task

Strong organizational skills

Computer literate – Word, E-mail, Excel, Outlook, Calendar

Appropriate dress for a business casual environment (no T-shirts or jeans)

Reports to the Manager of the Association and/or Taylor Management Company

Association Management a plus, but not required

Description of duties:

Maintains all Files including homeowner work orders

Interface with and follow-up with contractors/vendors

Association Data and Files

Maintain updated data in Tops

Maintain a file for each unit.

Receive and respond to homeowner telephone calls and walk-in inquiries

Maintain a data base of all homeowners including updated phone numbers and email addresses

Obtain emergency contact information and updates homeowner

Prepare welcome letter to go to new residents for management signature using template on file

Insurance

Check Certificates of Insurance (COI) submitted by contractors for homeowner projects around their homes

Obtain COI from all contractors, ensuring adequate liability and workers compensation coverage

Maintain a record keeping system on contractor COI to monitor expiration dates, renewals, etc.

Obtains updates to offsite insurance policy as offsite events are added and/or changed

Attend meetings as requested

Copy and file as needed

Performs other special projects and assigned activities as necessary for the smooth operation of the Association.

Customer Service

Goal is to make each homeowner, vendor, contractor and guest have a visit that exceeds their expectations.

Interact with homeowners in a friendly and helpful manner using eye contact and warm facial expressions

Communicate with homeowners using excellent written and oral skills

Benefits

Continued Training

Medical Benefits

Vacation and Personal Time

Salary range: $40,000-$45,0000