Lodging Manager

Come join the Castle Family at a one of our beautiful Properties in Whitney, Texas!

This property is nestled on magnificent white limestone bluffs overlooking Lake Whitney. A beautiful golf resort with single family homes, club houses, boat rentals, condos, restaurants & more. This resort is a place where the staff enjoy the beautiful, ambience as much as the residents. We think you will too!

Castle Group has been named "Best Places to Work" numerous times. Come join a great culture and a great team!

Present a professional and positive image of the Resort while promoting and managing all hotel activities. Responsible for ensuring that all members and their guests have an exceptional lodging experience. The Lodging Manager also ensures that the establishment is run efficiently and profitably. Managing a hotel that consists of 35 rooms.

This is a hands-on leadership position responsible for overseeing the operational, administrative, financial, and maintenance functions of the Hotel within the community. All services of the Lodging Manager are under the direct supervision of Castle Management and are performed as stated in the Management agreement between the governing Board of Directors and Castle Management, LLC. The Lodging Manager also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

(May include some or all of the following as applicable)

• • Coordinate guest group bookings with Golf Management along with Food and Beverage Management to assure guests have an exceptional visit.
  • Responsible for the overall direction, coordination, and evaluation of hotel operations; manage the day-to-day personnel function; carries out supervisory responsibilities in accordance with policies and applicable laws.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Ensure that company standards for guest services, décor, and housekeeping are met.
  • Answer questions from guests about hotel policies and services.
  • Keep track of how much money the hotel or lodging facility is making.
  • Interview, hire, train, and sometimes fire staff members.
  • Monitor staff performance to ensure that guests are happy, and that the hotel is well run.
  • Coordinate with administrative office the activities of hotel and resolve problems.
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments.
  • Ensure the maintenance of professional housekeeping standards.
  • Support safe work habits and a safe working environment at all times.
  • Perform other duties as directed. SUPERVISORY RESPONSIBILITIES
  • Ability to interact positively with supervisor, management, coworkers, members, and the public to promote a team effort and maintain a positive and professional approach.

Education/Training/Certifications/Licenses:

Bachelor’s degree with concentration in business preferred but not required, or equivalent experience.

Experience/Knowledge/Skills:

Five (5) to Seven (7) years of related business experience, or more depending on the community, are required. Outstanding customer service, communication and interpersonal skills required. Effective written and verbal communication skills.

Computer literacy:

Advanced command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook.

Language requirements:

Multiple language fluency may be required or preferred, depending on the community.

Travel and availability requirements:

May be required to travel for training sessions off-site on an as needed basis.

Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner, 24-7.

Physical Requirements:

Ability to lift up to 10 lbs.; work in an upright standing or sitting position for long periods of time, will fluctuate day by day; Handle, grasp and lift objects and packages; extensive use of fingers for typing and visual use of the computer monitor. Reach with hands and arms; Communicate, receive and exchange ideas and information by means of the spoken and written word. Ability to navigate the property/building quickly and easily as required to meet the job functions; Complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

Work will be divided between indoor and outdoor work. The proportion of indoor to outdoor work will fluctuate. May be exposed to weather conditions such as heat, cold or rain while working outdoors.

Disclaimer: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.