Description
Introduction:
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.
At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.
Summary
The Part-Time Lodge Attendant provides high-quality attendant services for the residents. The Part-Time Lodge Attendant pro-actively anticipates the needs of the resident so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, appointments, constraints, etc., and protecting the customer from unnecessary or unwanted demands by others.
Essential Duties And Responsibilities
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Knowledge, Skills and Experience:
The scheduled days are Saturday & Sunday from 8:45 am to 5:15 pm and Monday from 4:15 pm to 10:15 pm. Flexible Holidays as needed.
Work Environment
The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.
Introduction:
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.
At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.
Summary
The Part-Time Lodge Attendant provides high-quality attendant services for the residents. The Part-Time Lodge Attendant pro-actively anticipates the needs of the resident so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, appointments, constraints, etc., and protecting the customer from unnecessary or unwanted demands by others.
Essential Duties And Responsibilities
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Perform opening and closing procedures.
- Greet residents and guests as they enter the Lodge
- Answer and direct phone calls.
- Assist homeowners with sign-ups for events, activities, classes and excursions, etc.
- Enforce all rules, regulations and policies as established by the Board of Directors.
- Manage HOA vendor files, contracts and directory.
- Report any issues or concerns residents may have to management.
- Daily walk-through of building and recreational facilities. Observe and log maintenance issues and facility usage.
- Processes front yard service requests.
- Trains new staff on the function of all facility equipment.
- Responsible for updating the association website.
- Basic office duties, which includes copying, filing, faxing and paperwork.
- Keep all rooms and outdoor areas neat and clean
Knowledge, Skills and Experience:
- Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to read and interpret documents such as operating and procedural manuals.
- Ability to perform basic math skills such as addition, subtraction, multiplication and division.
- Requires strong communication, organizational, decision-making and interpersonal skills.
- Ability to be detail-oriented while maintaining thorough follow-through.
- Ability to multi-task and to work well under pressure.
- Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner.
- Proficiency with electronic resources such as Internet search, Outlook and Word.
- Possess a valid state issued driver’s license with a clean driving record, and the ability to proficiently operate a standard transmission vehicle.
- First Aid
- CPR Certified
- AED
- Two years’ prior front desk in residential/high rise setting experience preferred
- Some higher education or vocational training specializing in the residential industry desired
- Good geographic knowledge of the surrounding area
- The individual must have the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.
The scheduled days are Saturday & Sunday from 8:45 am to 5:15 pm and Monday from 4:15 pm to 10:15 pm. Flexible Holidays as needed.
Work Environment
The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.