Lockbox Manager

CINC Systems is a fully integrated cloud-based homeowners’ association accounting and property management software system. It’s the largest SaaS player in its space and is growing rapidly. CINC Systems, LLC is looking for a full-time Lockbox Manager to join its Tampa, Florida team. The individual will be responsible for serving clients by processing payments received in designated P.O. boxes. The individual will work to ensure exceptional customer service in performance and delivery of lockbox services. This will be achieved by providing leadership skills that align with maximizing productivity, increasing efficiencies, and enhancing quality of lockbox services. In addition, this individual will provide managerial support to a second lockbox facility in Miami.

An ideal candidate will have the capacity to successfully perform the following duties:

Manage Daily Life At The Tampa Facility

Set daily goals and lead operations team to open, scan, and upload payments with accuracy and efficiency

Assign staff and schedule work to facilitate production, maximize productivity and work quality, and coordinate flow of work between staff members to ensure continuity

Work with payment processing team at headquarters to provide internal and external customers with a high level of service

Participate in / Lead daily production to ensure attainment of daily goals

Create a pleasant working environment

Manage processing of pulled and correspondence items; distribute according to rules

Balance batch upload reports to batches received at headquarters

Mentor team members to build a strong high performing team

Train & development team members to build their skill levels with efficiencies and quality of service

Conduct periodic and annual employee performance appraisals

Create and maintain procedural documents to ensure efficiency and quality of processing

Manage the office - handle equipment issues, make supply purchases, coordinate courier deliveries

Visit the local Post Office to open boxes for new customers and to address any mail delivery issues

Set an example for behaviors consistent with the organization’s mission, vision and guiding principles

Provide Support To The Miami Facility

Communicate daily with the Miami facility supervisor to provide managerial assistance

Suggest process changes to improve accuracy, quality and efficiency of service

Work with the supervisor to develop a challenging, pleasant working environment

Travel to the facility approximately once each month for training and coordination

Requirements

Requirements

At least 3 years of managerial experience in a banking or financial services industry production environment

Exceptional attention to detail, accuracy, and the ability to assess and solve problems

Bachelor’s Degree or High School diploma with related experience

Familiarity with Microsoft Office Suite of products

CINC Systems, LLC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Benefits

Benefits:

Great working environment

Work/life balance

Medical

Dental

Vision

Life Insurance

Short-term & Long-term disability insurance

AFLAC

Flexible Spending Plan (childcare & healthcare)

401K (matching available)

136 hours of paid time off per year

10 paid holidays per year

Free snacks (when in office)