Lockbox Manager

Lockbox Supervisor

 

CINC Systems, LLC is looking for a full-time Lockbox Supervisor to join its Commerce, Georgia team. The individual will be responsible for serving clients by processing payments received in designated P.O. boxes. The individual will work to ensure exceptional customer service in performance and delivery of lockbox services. This will be achieved by providing leadership skills that align with maximizing productivity, increasing efficiencies, and enhancing quality of lockbox services.

 

Essential Duties

 

Ensure customer satisfaction in performance and delivery of lockbox services.

 

Oversee the coordination of daily office workflow by monitoring workload and forwarding all relevant information to keep management informed of daily challenges, obstacles, and daily overflow amounts.

 

Assign staff and schedule work to facilitate production, maximize productivity, work quality, and coordinate flow of work between staff members to ensure continuity.

 

Collect or ensure collection of mail from numerous boxes at the Commerce Post Office.

 

Direct the sorting and opening of mail from various Post Office boxes and assist as needed to accommodate daily mail volume.

 

Monitor production tasks to ensure established procedures and policies for processing payments are followed by staff members to contribute to the accomplishment of departmental goals.

 

Assist lockbox processors with identifying and correcting errors.

 

Perform lockbox processor tasks regularly/daily as needed to address overflow work, as well as to understand results in performance of tasks.

 

Balance daily lockbox uploads with CINC.

 

Pull and distribute exception items as indicated by CINC.

 

Collect and send correspondence to lockbox customers.

 

Maintain all lock box items for 90 days, after 90 days, ensure items are sent for document destruction.

 

Train staff to operate computer and peripheral equipment, and educate staff regarding policies and procedures for processing payments.

 

Routinely provide analysis of daily lockbox processing standards to create efficiencies which will reduce the amount of aged transactions.

 

Provide feedback on employee performance to be used for lockbox employee’s performance appraisals.

 

Set an example for behaviors consistent with the organization’s mission, vision, and guiding principles.

 

Write necessary procedures as needed to ensure efficiency and quality of processing.

 

Consult with management about problems such as equipment performance, output quality and maintenance schedules.

 

Requirements

 

Ideal candidates will possess at least 3 years or more experience as a supervisor or team manager in the banking or financial services industry and will be exceptionally skilled in the area of attention to detail, accuracy, and the ability to review details quickly and accurately along with the ability to display excellent problem-solving skills. Candidates must possess a GED or High school diploma and at least three years of accounting/bookkeeping/lockbox or an equivalent combination of education and experience. Candidates must be familiar with the Microsoft Office Suite of products. CINC is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.Benefits

 

Benefits

 

Great working environment

 

Work/life balance

 

Medical

 

Dental

 

Vision

 

Life Insurance

 

Short-term & Long-term disability insurance

 

Flexible Spending Plan (childcare & healthcare)

 

401K (matching available)

 

136 hours of paid time off per year

 

11 paid holidays per year

 

Free snacks (when in office)