Lifestyle Manager

Position Title: Lifestyle Manager

 

Reports To: Community Executive Officer

 

Location: Rancho Santa Margarita, CA

 

 

Job Responsibilities

 

The position of Lifestyle & Communications Manager is a key position within a dynamic team serving one of the premier Master Planned housing communities in the nation. The right candidate will be an independent self-starter and will be curious and able to perform research to find creative solutions to complex challenges. The individual holding this position is responsible for promoting and demonstrating the SAMLARC community vision of enhancing neighbor-to-neighbor positive interaction by building community spirit and providing opportunities for the community to connect. This position is responsible for the implementation, coordination and oversight of creative, customized recreational programming, community events, sponsorships/partnership programs and community volunteer programs.

 

 

In addition, this position is responsible for overseeing all SAMLARC marketing materials and campaigns through a variety of mediums including content for use on the website, marketing campaigns, print collateral, and social media channels. This position is responsible for creating a high level of communication for homeowners, provide superior customer engagement, enhance the sense of community and foster a positive identity for SAMLARC. The Lifestyle & Communications Manager should have a strong understanding of how each social media channel works and should know how to optimize content to engage homeowners on each particular channel. This position is responsible for positively engaging the community by providing support and informative content. This position also requires knowledge and awareness of procedures in place for content governance rules and policies. The Media and Communications Specialist must also be highly organized, possess strong writing and project management skills and must be able to collaborate in a team environment.

 

Essential Duties & Responsibilities

 

In addition to all other duties and responsibilities described within the Community Lifestyle Manager Job description, the following specifically apply to this position. Other duties may be assigned.

 

• Develop, coordinate and implement customized intimate and large-scale community events specific to youth, families and adults that encourages neighbor-to-neighbor interactions, creating a unique lifestyle for the residents.
• Research, develop and coordinate recreational programs and classes of interest to the residents working with various community organizations so as not to duplicate services
• Monitor and update the master community event and activities calendar as needed
• and ensure accuracy for posting on the community monitors and website.
• Provide community events /activities and recreational programs content for website updates, e-blasts, newsletter and social media platforms.
• Work collaboratively with the CEO to create and implement promotion strategies to ensure timely promotion of events, activities, and recreational programs through website, e-blasts, newsletter and social media platforms.
• Provide support to the Community Lifestyle Committee and the Communications Committee by preparing meeting packets and reports, as well as implementation of the initiatives approved by each Committee.
• Work collaboratively with the City of Rancho Santa Margarita, Rancho Santa Margarita Chamber of Commerce and various community organizations and partners to tap resources that will provide added value to the event activities.
• Monitor and update the master community event and activities calendar as needed and ensure accuracy for posting on the community monitors and website.
• Oversee Lifestyle branding, content and media strategies
• Identify, ensure approval, hire, and oversee performance of all vendors for events and programs in accordance with the documented Community Programs strategic plan, including review of all vendor invoices prior to payment.
• Oversight and maintenance of a vendor database and development of positive working relationships with all community event vendors.
• Ensure accurate documentation for all community event and recreational program plans, vendor contacts, budgets, event summary reports, etc.
• Ensure approved vendors are compliant with insurance requirements and provide oversight of all vendors for events and programs to include review of all vendor invoices prior to payment.
• Development of positive working relationships with all community events and 3rd party recreation vendors holding them accountable for excellent services to the residents.
• Create and implement survey tools and processes to identify resident interest for community event activities and recreational programs.
• Monitor monthly expenditures of all programming (community events, activities and recreational programs) to ensure management of expenses, accurate coding and compliance to budget limits.
• Attend and participate in SAMLARC Board of Director meetings as required.
• Develop creative and customized community special events, programs and recreational classes including resident engagement and volunteer activities to enhance the lifestyle experience of the residents.

 

Additional Duties & Responsibilities

 

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

 

Supervisory Responsibility

 

• Provide oversight of all event and program vendors and day to day supervision of one full time Community Lifestyle Coordinator.
• Supervise and train all onsite associates as necessary; monitor sub-contractors in the areas of performance, contract compliance, work orders, supply purchases, safety and security.
• Prepare and/or oversee the preparation and conduct of all performance reviews as required
• Enforce all applicable safety, health and environmental regulations.
• Supervise and/or oversee the supervision of contractual agreements with vendors and contractors.
• Ensure, receive and approve service requests and related work orders, in accordance with established procedures.
• As a senior leader on the team, may be called upon to lead the team in the short term absence of the Community Executive Officer.

 

Education & Experience

 

• Possesses a minimum of a 4-year college degree, preferably in the field of recreation, community events management or hospitality.
• Committed to continual learning as evidenced by attendance at seminars, industry programs, either as an attendee or as a guest speaker.
• 2-4 years’ experience in the events/recreation field, city government community services, and/or community management field.
• Proven track record for fundraising and/or sponsorships and proven track record working with Volunteer Committees.

 

Knowledge, Skills & Proficiencies

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

To promote and demonstrate the Rancho Santa Margarita (SAMLARC) community vision of intergenerational interaction through community lifestyle events and programs. This position is responsible for the planning, implementation, coordination and oversight of creative, customized community events, resident engagement/volunteer activities, and resident led clubs, and recreational programs to enhance the lifestyle experience of the residents.

 

• Public charisma and ability to develop positive relationships with diverse groups
• Strong administrative skills to include organizational, prioritization and time management skills with the demonstrated ability to effectively multi-task.
• Strong ethical practices.
• Budgetary knowledge and control for the purpose(s) of executing community events, programs and communication expenses.
• Ability to work collaboratively with a diverse team and implement the ideas of the team.
• Ability to think and work independently with self-direction to ensure success as a team.
• Use of good judgment, critical thinking, and business “savvy”.
• Must be literate and articulate in written form in order to prepare correspondence.
• Must be able to handle pressure and deadlines related to the job.
• Excellent written and verbal communication skills.
• Use of good business judgment, critical thinking skills and business “savvy”.
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name; title or other respectable identifier, and; respecting in the diversity of our workforce in actions, words and deeds.
• Must be able to handle pressure and deadlines related to the job.
• Proficient in English.
• Bilingual Spanish helpful.
• Excellent general math skills.