Lifestyle Director

Job Type

Full-time

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for a Lifestyle Director to join our amazing environment with an opportunity for continuous growth and development. Please continue reading below!

Summary: The Lifestyle Director serves as the manager of resident programs including recreational, social, cultural, travel, and entertainment designed to enrich the quality of life and enhance the vibrancy of the community for residents and/or prospective homebuyers. Responsibilities encompass program development, facility scheduling, administration of chartered clubs, and overall program promotion and publicity. Ensures all programs and services are conducted and fulfilled in a manner consistent with the goals and objectives of Keystone Pacific Property Management and/or the Community Association and Management Agreements in place. Reports to the General Manager with significant contact with Boards of Directors, committees, residents, guests, contractors, outside groups and associations, employees, and the general public. Responsible for all staffing, programs, and budgeting for the Recreation Department.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• PTO
• Birthday Time Off
• 11 Paid Holidays (Half Days/Early office closure before certain major holidays)
  
  

Requirements

Essential Duties and Responsibilities:

• Plans, coordinates and implements resident programs, classes, and special community-wide events. In planning, solicits input and involvement from residents and/or prospects to stimulate participation and awareness of the robust and facilitated lifestyle opportunities that define the Keystone Pacific Property Management brand.
• Acts as liaison between the Board and committees. Monitors compliance of priorities in accordance with the Boards policies.
• Attends regular Management meetings and interfaces with all committees that are involved with the Recreation Center or recreation activities.
• Meets with clubs, groups, and homeowners. Disseminates information regarding policies set by the Board of Directors and resolves concerns, conflicts, and complaints.
• Confers with the General Manager concerning objectives, new or revised policies, operations, and matters affecting policies, and membership. Researches and prepares reports as required.
• Performs needs assessments and evaluations to determine and recommend long-range planning for revisions, corrections, replacement, or additions to existing programs.
• Works with residents to assist in the establishment of clubs and groups. Provides assistance in the application process, assignment of facility space, development and promotion of programs, file maintenance, and acts as a general overseer.
• Assists members, clubs, and community organizations in the scheduling of Association facilities, including program and room requirements, coordination with other Association departments, and arrangements for the collection of fees as applicable.
• Exercises administrative control and the planning and coordination of all Recreation Center operations, including facilities and equipment maintenance, staff supervision, and recreation activities in accordance with accepted standards.
• Directs and oversees staff in the development and implementation of special events and facilities scheduling. Enforces all CC&R’s, policies, and rules relating to Recreation Center Operations.
• Develops and monitors department budgets and reviews expenditures.
• Hires, develops, motivates, and supervises department staff.
• Oversees the operation of the activity registration desk as applicable to ensure adequate staffing, policy, and procedure implementation and administration, asset control, and required documentation.
• Oversees the New Resident Orientation newcomer presentations to ensure adequate promotion, room set-up, amenities, and community participation.
• Coordinates the development and distribution of the Association newsletter and other lifestyle public relations and marketing publications as assigned.
• Develops and manages an active volunteer program among residents, providing for both promotion and recognition.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.
  
  

Qualifications

• Possess general knowledge of skills defined within the context of the job description along with the body of information required with respect to computer systems and software, registration processes, policies and procedures, equipment, materials, products, etc.
• Strong public speaking skills are important to the effectiveness of this position.
• Excellent effective interpersonal skills, problem-solving abilities, and advanced communication skills.
• High level of energy, social skills, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion.
• Will be accountable for individual performance, the work of others, equipment, supplies, product quality, and safety.
• Proficient in English.
  
  

Education And/or Experience

• 2 or more years of experience working in a facilities or events-related role in coordinating and promoting recreational activities and programs, volunteer programs, and/or fundraising events.
• Prior experience with homeowner association programs and/or active adult programs is a plus.
• High School Diploma or GED Required.
• Bachelor’s Degree desired. Degree in fitness, recreation, hospitality, or communication fields preferred.
  
  

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Typical office environment with low-level noise exposure.
• Ability to sit and stand for extended periods of time.
• Ability to reach, grasp, hold, bend, twist, pull, tug, and push.
  
  

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.

Salary Description

$70,342 - $91,445 Annually