Lifestyle Director

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa Sierra North in Reno, Nevada, has a vacancy for a Lifestyle Director at an on-site location. The Lifestyle Director serves as the manager of resident programs to include recreational, social, cultural, travel, and entertainment designed to enrich the quality of life and enhance the vibrancy of the community. The Lifestyle Director will also provide administrative and project support to the Community Manager and the Board of Directors. Hours for this position will include working some weekends and holidays.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance and support with wellness and development initiatives, and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Duties and Responsibilities:

• Develop, organize and coordinate community events, manage recreation operations, and create publications such as monthly e-magazine, event flyers and additional communications.
• Event planning with strong administrative practices to include writing, budgeting and organizational skills.
• Responsible for the daily event functions of the association and to ensure that all members and guests are greeted with a welcome and smile. Provides excellent customer service to all members and guests at all times.
• Responds to all inquiries and provides other supportive services as necessary; answers telephone calls, responds to written and email communication and makes contact with members and guests.
• Provides administrative and project support to the Community Manager as required. Assists the Community Manager in establishing and maintaining management policy and procedures for the efficient functioning of administrative operations.
• Ensures all association rules and regulations are being followed at all times. Notifies management or direct supervisor if a member or guest is not adhering to rules and regulations.
• Performs special project assignments at the Community Manager's direction.
• Management of concierge staff and staff scheduling.
• Will be accountable for individual performance, the work of others, equipment, supplies, work product quality and safety.
• Other duties as assigned.
  
  

Requirements

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, Publisher, etc.) at a proficient level.
• Knowledge of event trends for 55+ active adult lifestyles.
• Knowledge of the role of the Association Board, the Community Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.) at a stellar level.
• Must possess a high level of energy, social skills, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion.
• Self-motivated, outgoing, proactive, keen eye for details and a team player.
• Time management and prioritization skills.
• Ability to work nights and weekends.
• 3 - 5 years of experience in coordinating and promoting recreational activities. Fundraising, non-profit, public relations, event, meeting and conference planning experience helpful.
• Bachelor’s Degree in recreation, hospitality, event planning, or communication fields preferred.
  
  

Working Conditions

• Typical office environment
• Overtime required (on-call, weekends, 24hr emergency, etc.)
• Frequent social interaction
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach

above shoulders with hands and arms in order to file a variety of documents; use hands and fingers

to input data to information system; and talk or hear in order to gather and provide information on

departmental processes. The employee is often required to sit in order to process information and

conduct data entry activities.

ENVIRONMENTAL DEMANDS

Work is performed in a climate-controlled office without exposure to adverse environmental

conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise

extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or

pathogenic substances.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.