Lifestyle Coordinator

Job Title: Lifestyle Coordinator

 

Reports to: General Manager

 

Location: Chino, CA

 

Summary

 

The Lifestyle Coordinator is responsible for coordinating all volunteer members, vendors, on-site events and social media and web pages Implements new and creative events to excel membership attendance and family oriented activities within the community.

 

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

 

• Maintain high-level customer service and hospitality both internally and externally.
• Partners with Facility, Fitness, & Activities Committee to create, manage and adhere to annual and homeowner events and budget, including monthly progress updates.
• Reviews and processes rental agreements and forms to ensure completion from each member and vendor.
• Manages the collection of all deposits, forms and fees for community events.
• Communicate with club members on the policies and guidelines pertaining to community room rentals, space and equipment.
• Ensure approved vendors are compliant with insurance requirements.
• Monitor and oversee the master community event and activities calendar as needed and ensure accuracy for posting on the community monitors and website.
• Create and implement survey tools and processes to identify resident interest for community event activities and recreational programs
• Communicate with supervisor and staff on all logistics involved for each event and stating the role each person is responsible for and follow through with meeting needs.
• Manage the maintenance and cleanliness of rooms, furniture and equipment used for each venue; both pre and post events.
• Monitor monthly expenditures of all community events, activities, recreational programs, etc. to ensure management of expenses, accurate coding and compliance to budget limits.
• Creates and updates event P&L reports for pre and post events.
• Handle internal and external complaints.
• Maintain vendor relations and ensure that service standards are maintained.
• Promote the communities current and upcoming events via newsletter, e-Blast and advertisements within the club house.
• Attend and participate in Board meetings as required
• Other duties as assigned

 

Additional Duties & Responsibilities

 

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

 

Education & Experience

 

• High School degree required. College Degree preferred.
• Recreation and/or management experience preferred.

 

Knowledge, Skills & Proficiencies

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

 

• Proficient in English. Bi-lingual a positive.
• Strong ethical practices.
• Strong verbal and written communication skills.
• Strong internal/external customer relation skills required with ability to communicate effectively with all levels of management, associates, members and other stakeholders.
• Excellent general math skills.
• Demonstrated organizational and time management skills with the ability to multi-task, implement, and monitor progress for successful completion.
• Ability to work well under pressure in a fast-paced environment meeting deadlines.
• Demonstrates attention to detail.
• Demonstrates awareness of variables which could affect associate retention and/or morale.
• Demonstrates excellent organizational and time management skills.
• Excellent attendance and punctuality.
• Working knowledge of Microsoft Office applications; including MS Word, Excel, PowerPoint, Outlook, Publisher.

 

Tools & Equipment Used

 

• Must have a valid California driver’s license
• Must have own reliable transportation
• Must have State mandated vehicle insurance
• Office equipment; computers, printers, fax machine, etc.

 

Physical Requirements / Working Environment

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Must be able to lift 30 lbs.
• Ability to lift, push and move equipment and furniture.
• Must be able to sit and stand for extended periods of time.
• Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors.
• Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around the office and during outside events, including walking on uneven surfaces and standing for long periods of time.
• Ability to work with inside and outside environmental elements (noise, weather, etc.).
• Ability to work around pool equipment and chemicals.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

 

Travel

 

• Up to 25% based on business needs

 

Disclaimer

 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

 

About Us:

 

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

 

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

 

To learn more about our company and culture, please visit www.fsresidential.com/california

 

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

 

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.