Lead Server/Supervisor

$17-21/hour

Purpose:

The Latitude Supervisor is responsible for assisting the F&B Operational Manager with the overall dining program and execution of all aspects of the culinary experience for the community. This includes daily operation of the restaurant and bar, training new employees, to catering and special events.

This is a position for an individual who routinely exercises good judgment and exceptional problem-solving skills and strong leaderships skills. As the face of the dining experience, maintaining positivity and diplomacy in a fast-paced environment is critical while maintaining standards and authentically delivering the Latitude Margaritaville Lifestyle.

Key Responsibilities and Accountabilities:

• Ensuring that the restaurant is set for lunch / dining by setting decorations, condiments, napkins and utensils.
• Protect establishment and Residents by adhering to sanitation, safety and alcohol beverage control policies.
• Possess strong interpersonal skills and be able to interact and communicate successfully to the residents and team.
• Keep current with industry concepts, practices, and procedures that fully align with the Latitude Margaritaville Brand.
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Contribute to team effort by accomplishing related results as needed.
• Ensuring basic cleaning tasks are completed by the employees.
• Fill in for absent staff as needed.
• Assist with special events as needed.
• Adhere to grooming and appearance standards consistently.
• Exercise a positive attitude and remain professional under all circumstances.
• Promptly address customer service issues and refer customers to management when necessary.

Daily Operations and Customer Experience:

• Maintains a high level of Resident contact throughout service hours.
• Builds strong, effective teams through ongoing supervision, training, coaching, counseling and leadership.
• Create an “I Love My Job” environment that further enlivens the Latitude Margaritaville Lifestyle.
• Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
• Ensure compliance with all company, local, state and federal safety rules.
• Comply with all ordinances and regulations per the location’s jurisdictions.
• Ability to manage operations in absence of the F&B Manager.
• Ensure the utmost proper hygiene by monitoring staff for clean and proper uniforms, personal grooming and food handling.

Technical competencies:

Education:

• High school Diploma or equivalent.
• ServSafe Certified

Experience:

• Previous supervising experience required
• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Ability to train and educate staff.

Skills, Knowledge and Abilities:

• Strong leadership skills, able to develop a team in front of house.
• Must be willing to work nights and weekends.
• Current with culinary and dining trends and styles
• Basic knowledge of beer, wine, & spirits.
• Communication skills (listening, verbal and written).
• Organizational skills.
• Attention to detail.
• Problem solving skills.
• Common Sense.
• Team player but can work independently.
• Have fun!!! FINS UP!