Lead Implementation Consultant - Accounting

Business Unit: Client Operations

Department: Implementation and Training

Location: Duluth, GA/Remote

Company Overview:

CINC Systems’ HOA software is designed to simplify community management and elevate association living. We do this through an all-in-one solution that drives efficiency, mobility, and self-service. With CINC, management companies can focus on communities, and we’ll take care of the rest. Our mission is to make living in a professionally managed community a great experience.

Job Purpose: The Accounting Implementation Lead at CINC Systems, supports a team of implementation specialists responsible for onboarding new clients onto our cloud-based accounting and property management platform. He/She ensures that implementations are executed with precision, aligning with client needs, industry best practices, and CINC’s commitment to excellence. This role requires a blend of accounting expertise, leadership and project management skills, and a passion for delivering exceptional client experiences. This role is a stepping stone to management.

Essential Duties & Responsibilities:

Team Leadership & Development

• Mentor, coach, and develop a team of accounting implementation specialists.
• Foster a collaborative, client-focused culture aligned with CINC’s core values.
• In partnership with leadership, help manage team performance, provide mentorship, and support career development.
• Serve in a player/coach capacity, meaning a blend of individual contributor and leadership tasks
  
  
  

Project Oversight

• Oversee the successful implementation of CINC’s accounting platform for new clients, including HOAs and community association management companies.
• Ensure projects are delivered on time, within scope, and meet quality standards.
• Manage project timelines, resource allocation, and risk mitigation strategies.
  
  
  

Client Engagement

• Serve as the escalation point for complex implementation issues.
• Collaborate with clients to understand their accounting workflows and tailor system configurations accordingly.
• Ensure a smooth transition from sales to implementation to ongoing support.
• Support change management efforts to drive adoption and satisfaction.
  
  
  

System & Process Expertise

• Guide the team in configuring modules such as general ledger, accounts payable/receivable, bank reconciliation, and financial reporting.
• Ensure accurate data migration and system integration with banking partners and third-party tools.
• Promote best practices in accounting and compliance within the CINC platform.
  
  
  

Continuous Improvement

• Identify opportunities to improve implementation processes and tools.
• Collaborate with product and engineering teams to provide feedback and influence roadmap priorities.
• May assist with client’s initial month/year-end close or general ledger reconciliation.
• May assist clients in adopting new accounting processes by assisting with daily reconciliation and other tasks.
• Remain current on release updates and product knowledge for assigned products
• Provide coordination and clear communication via phone, email, and SFDC on the case or other client implementation and support activities to both internal and external customers
• Maintain implementation documentation repository as needed
• Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship
  
  
  

Minimum Requirements & Competencies:

• Bachelor’s degree in Accounting, Finance, or related field (CPA preferred).
• 5–7+ years of experience in accounting or financial systems implementation.
• Strong understanding of HOA/community association accounting is a plus.
• Experience with ERP or accounting platforms (e.g., QuickBooks, NetSuite, Yardi, or similar).
• Client-centric mindset with a passion for delivering value.
• Strong organizational and project management skills.
• Ability to thrive in a fast-paced, evolving SaaS environment.
• Empathy, accountability, and a team-first attitude.
• Excellent communication, leadership, and problem-solving skills.
  
  
  

Core Values and Culture Expectations

Demonstrates integrity and ethics in day-to-day tasks and decision making, adheres to CINC Systems’ core values of humble, accountable, team-oriented, operates effectively in the CINC Systems environment and the environment of the work group, maintains a focus on self-development and seeks out continuous feedback and learning opportunities. Maintains confidentiality in communications and interactions as appropriate.