Lead Front Desk Associate (Full-Time) - Arterra

Action Property Management, the leader in association management, is seeking a Full-Time Lead Front Desk Associate to join our team at our luxury property, Arterra, located in San Francisco.

Compensation: $26-$28 per hour + Comprehensive Benefits Package

Schedule: Monday-Friday 6:30am-3:00pm

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks

• Competitive starting compensation
• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence
  
  

Job Summary

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Assist the General Manager with the training and supervision of the front desk staff and third-party vendors
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate a strong understanding of the association's governing documents
  
  

Qualifications

• Must be over 18 years of age and successfully pass a criminal background check and drug screening
• A minimum of 1 year of front desk hotel experience or at least 1 year of leadership experience in a related customer service industry
• Hospitality Management college students or graduates are highly desired
• Polished and professional presentation and demeanor
• Strong verbal and written communication
• Strong judgment and solutions-oriented
• Proactive customer service approach
  
  

Action Property Management is an Equal Opportunity Employer and Supports a Drug-Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.