Landscape Coordinator

The Landscape Coordinator oversees and manages all landscape projects, including bi-annual tree trimming, regular maintenance, and pruning schedules managed by vendors. They track proposal stages from initial submission through scheduling, invoicing, and ensure proper coding of invoices for processing. The Landscape Coordinator exemplifies Castle Group's values and mission by providing exemplary service, demonstrating outstanding customer service skills, and collaborating effectively both within the organization and with external customers.

• Inspections based on a cycle where by the community is divided into equal sections with one section being inspected each week.
• Weekly inspections based upon a daily field inspection. Work Order updates are completed daily and the Landscape Relationship Coordinator will provide follow-up to all open work orders weekly.
• Update all inspection data into the system.
• Manages the work orders in the system and takes ownership of the system to ensure it is working for the needs of the community.
• Coordinate with the landscape vendor and liaise between them and the membership.
• Provide residents with the information in a timely manner.
• Attends Landscape Committee meetings.
• Assist Community Association Manager with any special requests.
• Resolves and follows-up on landscape complaints/issues.
• May be assigned other duties by the on-site Community Association Manager.
• Follows safety procedures and maintains a safe work environment.

Education/Training/Certifications/Licenses:

High school diploma required. Associates degree with concentration in business preferred, or equivalent combination of education and experience.

Experience/Knowledge/Skills:

Two (2) to Three (3) years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills. Strong writing skills.

Computer literacy:

Intermediate command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook. Experience in maintaining a website is desired.

Language requirements:

Bilingual preferred but not necessary, depending on the community.

Travel and availability requirements:

May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for staff at other communities within a reasonable commuting distance when needed.

Ability to work extended hours and weekends based on project requirement. Ability to respond to emergencies and callouts in a timely manner.

Physical Requirements:

Ability to lift up to 30 lbs. and work in an upright standing or sitting position for long periods of time. Handle, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions. Complete all required forms.

Must be able to operate a golf cart or other motor vehicle.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The majority of work will be completed outdoors with little to moderate noise levels.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.