IT Support Technician

CCMC is currently seeing a highly motivated IT Support Technician to join our team in Scottsdale, AZ!

Are you ready to be part of something bigger than “help desk”? If so, we may be the place for you!

As part of the CCMC IT team, you’ll have the opportunity to deliver an outstanding Technology Experience to our teams.

But wait, there’s more!

You’ll be part of a team in which your input is valued and encouraged. We have a number of upcoming projects that our IT Support Technicians can be part of, enabling you to learn new and exciting technologies and expand your skillset.

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

At CCMC, our IT Support Technician plays a crucial role in executing our company’s purpose statement: We build community by bringing people together in the neighborhoods where they live and, in the offices, where we work. Simply put, we create experiences that connect people.

The IT Support Technician will provide end-user support via the IT Support Phone line, the online Help Desk ticketing system, and desk-side support.

What You’ll Accomplish

Document, track, and monitor computer problems to ensure timely resolution
Answer the IT Help Desk support phone and resolve Help Desk tickets
Assist all employees with technical issues
Assist new employees setup - user creation, mailbox, and other custom logins
Collaborate with the IT team members to resolve technical issues

What We’re Looking For

Strong customer focus
Self-starter
Able to work independently in meeting the goals of the IT department
Strong documentation skills
Windows 10 skills, including Word, Excel, PowerPoint, and Outlook
Understanding of a Windows Active Directory environment
Experience with multi-site Active Directory infrastructure, Microsoft Exchange 2016 and with VOIP phone setup and configuration
Ability to periodically work outside regular work hours for system maintenance windows and IT projects
Ability to lift up to 30 lbs.

What We Offer

Comprehensive benefits package including medical, dental, vision, and life insurance
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid vacation, holiday, and volunteer time
Company-paid Short-term Disability
Optional Long-term Disability
Employee assistance program
Optional Pet Insurance
Professional education assistance
Perhaps most importantly, a service-oriented team who is dedicated to your success!

About Our Team

Our team members are the strength behind CCMC. If you thrive working in a fast-paced environment, are driven to succeed, and enjoy building strong relationships this role could be just right for you.