IT Project Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The IT Project Manager will be responsible for managing a variety of transformative project initiatives for Associa and its affiliates. The IT Project Manager will act as a liaison between the Project Management Office, the Home Office teams, including but not limited to, Marketing, Sales, IT, HR, Legal, Accounting, and Training, along with Branch and Shared Services Center Operations teams. They will be responsible for leading multiple IT/software development projects, impacting different Associa teams and stakeholders. The role reports directly to the Vice President of Project Management & Acquisitions.

Job Duties & Responsibilities:

Duties include, but are not limited to:

• Oversee multiple concurrent IT-related projects, from kick-off to closure, and maintain project-specific workplans
• Work with project teams in leading the execution of key deliverables and rallying teams toward timely milestone completion
• Interface with executives to provide solutions and enable decision-making
• Provide strategic guidance to Associa regarding best way to accomplish approved projects with the time and resources provided
• Escalate project issues within organizational structure or to Associa leadership as necessary
• Manage the administration of general meetings, setting and driving agendas, and deliverable tracking & governance
• Responsible for identification of revised scope requests/enhancements and proper change control management
• Perform risk and issue tracking & reporting, status gathering, and report development
• Develop and maintain metric-driven status reports to measure and track weekly progress
• Provide insights and value-added services to project teams in adopting, using, and understanding project management practices
• Other duties as assigned
  
  

Requirements

Knowledge & Skills:

• Intermediate level of proficiency with Microsoft 365 products
• General knowledge of Smartsheet, or similar project management software
• Strong understanding of software development lifecycles, in particular Agile
• Strong project management skills and understanding of best practices for change management
• Strong ability to lead initiatives and utilize work experience to make decisions on a project with minimal guidance
• Strong system implementation knowledge and/or experience with launching new software or products
• Ability to organize work effectively and efficiently, along with effective time management skills and the ability to work under pressure
• Comfort with ambiguity, frequent change, or unpredictability
• Strong analytical and problem-solving skills
• Ability to professionally communicate both internally and externally with individuals at all levels of an organization, including senior leadership, as well as one-on-one and group situations
• Ability to make sound business and management decisions to achieve the company's objectives
• Display commitment to continuous improvement of business, customer, and team member environments
• Exceptional customer service and collaboration skills
• Exceptional written and verbal communication skills
• Strong level of professionalism, executive presence, and credibility; able to effectively challenge and influence peers and customers
• Ability to handle confidential material demonstrating high levels of trustworthiness and integrity
  
  

Education & Experience:

• Bachelor’s degree from an accredited college/university in Computer Science, Business, Engineering, or related field preferred
• Minimum 5+ years of full life cycle project management experience required
• PMI Certification or equivalent preferred
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.