Implementations Project Manager - Virtual/Remote

TOPS is looking for a Software Onboarding Project Manager to join our team! In this role, you set up TOPS customers for immediate success by guiding them from post-sale through go-live. You facilitate customer onboarding as our customers begin using the industry’s best community association management software solution. You will educate new customers, solve their technical issues, and ensure the smooth adoption of our products and services. This is a full-time, salaried position with a strong preference for someone who can be in our Clearwater, FL office, with remote work available for the right candidate.

Who will love this job  Someone how enjoys working collaboratively with internal and external customers

Someone who loves client focused implementation over internal IT projects Someone who tailors their communication to all levels of experience  Someone who thrives on running multiple projects, managing changing priorities

You should have  Required: 3 years of experience in project management

Required: experience in B2B SaaS environment, strong focus on implementation projects Preferred: PMP certificationPreferred: familiarity with Salesforce and TaskRay, or various associated PM programs

Commitment to outstanding customer service for your internal and external customers Persuasive communication skills, both verbally and in writing Results-oriented professional; proven ability to prioritize, drive, and achieve results

Willing to travel occasionally, if not in Clearwater office BenefitsMedical insurance, Dental insurance, Vision insurance, 401KCultureWhy TOPSOur team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.As a five-time winner of Tampa Bay’s Top 100 Workplace, our approach to work is proactive, collaborative, and committed. Our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers. Learn about our Core Values here.We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan. When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.

We have offices in Clearwater, FL (near Tampa), Fort Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour outside LA), plus a few fully remote team members across the US.We are an equal opportunity employer. We value each team member for their skills, experience and unique perspectives. This is a principle embodied in the way we do business, our policies, and is visible in our results. Come join us and find out what the best work of your career could look like here at TOPS.ResponsibilitiesWhat you’ll do  Simultaneously lead multiple clients through the onboarding process of our TOPS ONE product with a focus on communication and customer satisfaction Organize key deliverables and due dates to drive onboarding completion within 4-6 weeks of its start date  Deliver status reports on the project with a focus on clear, concise communication

Complete customer discovery calls to identify current processes, including gaps/ risk analysis toward adoption of the system Train customers on best practices and maintain accurate account information

Work closely with Sales & Customer Success teams to assist clients in software adoption RequirementsAuthorized to work in the US without sponsorship3 years of experience in project managementExperience in SaaS environment with a strong focus on implementation projectsEqual Opportunity EmployerEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.Requisition #cl9rd8j011xyl0jsdxnbd6gds