Implementation Consultant

Job Description

Description:

Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry.

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

Overview

Join our dynamic team at Vantaca as a Implementation Consultant where you'll play a pivotal role in delighting our clients with an exceptional Customer Experience. You'll work with our team to evaluate client needs, use a consultative approach to meet those needs, and lead the overall transition project plan that governs a client’s migration into our software. How many clients will you have at a time? You will manage a daily project load of concurrent clients and answer all project related questions. You'll also be facilitating training on and off-site to new and existing clients so some traveling (up to 20% of the time) will be required. Overall, you'll be the first line of support during the implementation cycle for our clients.

Personal Characteristics

• Always Growing: Embraces change and is open to challenging assumptions, always seeking ways to enhance their knowledge and the product. Committed to absorbing new information rapidly, fueling personal and organizational growth.
• Win as a Team: Builds trust and promotes collaboration by ensuring clear and consistent communication across all departments. Actively engaged in day-to-day operations, working hand-in-hand with team members, valuing their input and celebrating collective wins.
• Accountability Starts with Me: Recognizes inefficiencies and takes personal initiative to address issues and solve problems
• Unwavering Commitment to Customer Experience: Regularly interfaces with customers, taking personal responsibility to understand their needs, address concerns, and enhance their experience through improved Vantaca processes.
  
  

Responsibilities

• Work in tandem with the Vantaca team to evaluate the needs of our client base.
• Analyze customer needs and participate in the design and architecture of business process solutions.
• Responds to client via phone or email in an appropriate amount of time based on the type of request.
• Monitor and solve incoming ticket requests via support ticketing system for all onboarding clients
• Accountable for recognizing and identifying gaps in knowledge in regards to internal and external documentation.
• Assist customers in the training and configuring of Vantaca both remotely via web conferences and on-site as required.
• Project Manage the customer's onboarding journey to achieve task completion on-time.
• Ensure customer's adopt the functional areas of Vantaca of the problems they are looking to solve.
• Escalates, manages and drives resolution for all assigned clients incidents, problems, and projects.
• Stay up to date on product knowledge, the functionality of product features, and industry-specific norms.
  
  

Requirements:

• Bachelor's degree or equivalent experience in accounting, business administration, project management, information systems, operations management, software support, or another related field.
• You've got phenomenal communication skills and are an innovative problem-solver.
• You're highly organized and really good at prioritizing your workload.
• You are great at interacting with people - customers, clients and coworkers. Your communication with everyone is professional, positive and constructive.
• You are a terrific public speaker and comfortable with leading meetings.
• You've got a strong technology background, data management skills and you're advanced with Excel.
• Ability to travel 1 week per month
  
  

OUR VALUE PROP

• Our eNPS is +54! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Wilmington, NC-based much preferred.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023).
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• 2021 Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development training available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.
  
  

Our Location

Although we do business around the US, we call North Carolina home and we would love for you to be in Wilmington, where we are headquartered. NC was ranked the #1 state for business in 2022 and 2023 by CNBC and we believe it! The state, and in particular the Wilmington area, is a great place to live and do work. Wilmington, where Vantaca is headquartered, really has something for everyone. Historic Downtown Wilmington runs along the Cape Fear River and offers dozens of shops, restaurants and live entertainment opportunities. If you want to spend some time outdoors, get some sun or go surfing or fishing, you can pick a spot along one of our beautiful beaches. Explore info about where we’re headquartered at www.nccareercoast.com.