Homeowner Care Specialist (MAZ2024-7383)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

Summary:

This position is primarily responsible for general accounting customer service activities as well as a soft collection approach in locating and contacting customers with delinquent accounts to secure payments by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Effectively and professionally communicate with team members and managers.
• Provide a high level of customer service in all dealings with our clients.
• Enter detailed notes regarding all communications in community database.
• Update and ensure correct customer contact information.
• Read, analyze and explain account ledgers to the customer.
• Sort and file all collection and customer service correspondence.
• Review active accounts to determine required collection activity.
• Mail form letters to customers to encourage payment of delinquent amounts.
• Skip trace delinquent customers to find correct phone, e-mail or address information.
• Communicate with customer by telephone or e-mail to resolve account delinquency.
• Research missing payments and resolve disputes.
• Process phone payments to customer accounts.
• Create detailed collection activity reports to track the status of delinquent accounts, document billed activities and collection results.
• Educate customers on the payment options available.
• Plus other work related tasks as needed
  
  

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Attention to detail and looks for ways to improve and promote quality.
• Identifies and resolves problems in a timely manner.
• Speaks clearly and persuasively in positive or negative situations.
• Writes clearly and informatively with proper spelling and grammar.
• Communicates changes effectively, monitors transition and evaluates results.
• Exhibits confidence in self and others, accepts feedback and recognizes others contributions.
• Understands business implications of decisions.
• Follows policies and procedures and completes tasks correctly and on time.
• Exhibits sound judgment, provides support and explains reasoning for decisions.
• Uses time efficiently, sets goals and objectives and develops realistic action plans.
• Treats others with respect and consideration regardless of their status or position.
• Completes work in timely manner and strives to increase productivity.
• Uses equipment and materials properly and make workplace safety a priority.
• Able to deal with frequent change, delays, or unexpected events.
• Is consistently at work on time. Ensures work responsibilities are covered when absent.
• Willingness to help others, seeks opportunities for self-development activities, and increased responsibility.
  
  

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High School diploma and one year related experience and/or training; or equivalent combination of education and experience
  
  

LANGUAGE SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
  
  

MATHEMATICAL SKILLS:

• Ability to do addition, subtraction, multiplication and division. Calculate figures and amounts such as discounts, interest, and percentages.
  
  

REASONING ABILITY:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Able to deal with problems involving several concrete variables in standardized situations.
  
  

COMPUTER SKILLS:

• To perform this job successfully, an individual should have knowledge of Management systems; Database software; Internet software; Spreadsheet software and Word Processing software.
  
  

Pay and Benefits:

$18.00 to $20.00, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays