HOA VP Community Management

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years! With offices throughout California, Arizona, Idaho, and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

 

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

 

The Vice President of Community Management is integral to our company’s growth. This role has overall executive leadership for the region and helps set the strategic direction for the region. This individual will deepen our footprint, build brand awareness, develop a strong and talented team of industry professionals, manage risks, and grow revenue. He/she will be responsible for strategically managing the region, and key client relationships, leveraging business insights that have the outcome of retaining long-term client retention. Because people are one of our key pillars, we are looking for someone who exemplifies strong people leadership values that aligns with our culture of attracting and developing the best in industry talent and creating an inclusive workplace.

 

Essential Duties and Responsibilities:

The requirements listed below are representative of the knowledge, skill, and/or ability required for this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

People Manager

Your role is to attract, develop, and retain an exceptional team of directors (s) and managers, ensuring they possess the knowledge and expertise to meet each client's needs with finesse. Supporting the onboarding of new leaders will be among your top priorities as the region grows, as you strive to create a dynamic and cohesive workforce.

 

You'll be instrumental in providing ongoing support to colleagues who aspire for growth opportunities, offering valuable training, and coaching, and fostering clear career paths. As a mentor to the team, you'll champion the importance of maintaining a positive attitude, professionalism, and a strong work ethic, setting the bar high for excellence.

 

In your capacity as a People Manager, accountability will be central to your approach. You will guide and motivate your team to complete tasks and activities in alignment with standard operating procedures, taking ownership of any issues and collaborating with other departments to achieve measurable business results. Participate in the management of the annual operating budget, and work with Community Managers and General Managers to maintain a focus on the financial health of their communities.

 

Your performance management prowess will shine as you conduct regular check-ins, structured one-on-one meetings, and mid-year touchpoints, providing constructive feedback and coaching to ensure the continued growth and success of your team members.

 

Embracing the spirit of collaboration, you'll facilitate regular team meetings, where you'll review key performance indicators, discuss company initiatives, align with client expectations, address training needs, and set ambitious department objectives. This may mean attending attend board meetings and annual as well as regularly attending industry events to meet education and business development objectives.

 

Client Relationship and Operations Manager

You’ll excel in developing client relationship management plans, and tailoring relationship-building activities to the unique classification and importance of each client. Your ability to identify client issues and opportunities will be invaluable as you develop detailed action plans to enhance community and client relationships, especially with high-risk accounts.

 

Collaboration will be your superpower, as you work alongside the business development team to drive new business and contribute significantly to company growth. You'll proudly exemplify our company culture, values, and brand promise, reinforcing strong client relationships and fostering trust and loyalty.

 

You will strategically and skillfully lead the team through any acquisitions and new team assimilation to maintain a cohesive, unified region.

 

Your exceptional financial acumen will shine as you work with leadership to understand and influence the financial and operational goals and objectives for each client, ensuring strategic alignment and successful outcomes.

 

Operating with seamless precision, you'll take ownership of controllable key performance indicators, such as client experience, client retention, growth, profitability, and manager turnover. You will not engage in risky business practices that do not align with Seabreeze’s contractual obligations.

 

Innovative thinking will be your forte as you explore opportunities to expand product and service offerings based on client needs and pricing, ensuring the continuous growth and profitability of each account.

 

Embracing technological tools, such as CINC, and Microsoft TEAMS, will enable you to integrate policies and philosophies seamlessly into your role, fostering a culture of efficiency and collaboration within your team.

 

Identify client opportunities with new and existing clients. In partnership with Business Development and Marketing, support and participate in client presentations that lead to generating new business.

 

Drive business improvement and compliance through new or enhanced technology/processes. Influence stakeholders and teams to adopt changes including communication plans related to key initiatives.

Education and Experience

• College degree; or equivalent industry experience
• CCAM® designation or CMCA® and AMS® designations required (or in process of attaining); CMCA®, AMS® and PCAM® designations desired.
• 8+ years of experience in the industry, managing homeowner’s associations, city government, or related experience; mid- or high-rise experience strongly desired.
• 5+ years of proven leadership skills and ability to lead a large team. Effective in motivating and building strong teams.
• Knowledge, Skills, and Proficiencies
• Demonstrated ability to train, mentor and educate team members to grow within the company
• Demonstrates the ability to use data to drive engagement and retention
• Strong internal/external client relations skills are required with the ability to communicate effectively at all levels of management, vendors, Boards, and other stakeholder groups
• Strong project management skills; ability to monitor and implement new processes
• Strong negotiation and being able to influence outcomes that are favorable to all parties involved
• Strong analytical, problem-solving, and creative thinking skills
• Excellent, effective, and diplomatic verbal and written communication skills.
• Customer service driven; excellent customer service skills
• Strong ethical practices
• High degree of proficiency with Microsoft Office applications; especially Teams applications for team collaboration, presentations, video, etc.
• Ability to work well under pressure in a fast-paced environment meeting all deadlines
• Ability to physically inspect the property (or properties) and individual units

Language Skills:

The candidate must have good written communication skills, and the ability to communicate effectively with employees at all levels of the organization, both verbally and in writing.

 

License Required:

Valid Driver’s License and State mandated vehicle insurance.

 

 

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

• Must be able to sit for extended periods of time
• Must have finger dexterity for typing/using a keyboard
• Must be able to sit for long periods of time at a desk in a meeting
• Must be mobile enough to move around the office
• Must be able to participate in community inspection walks
• Must be able to hear in order to receive telephone calls and voicemail messages
• Must be able to lift up to 25 lbs.

 

The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Regular business hours and must be available for Board meetings and other events after regular business hours, as necessary.

 

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.