HOA Onsite General Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

An On-Site General Manager is responsible for supervising the administrative support staffof the Community Association assigned. The General Manager will oversee and support the various departments within the Community Associationincluding Facilities Maintenance, Custodial, Landscaping, Lifestyle, etc. TheGeneral Manager is the liaison to lead residents primarily, but will alsooccasionally interact with vendors, board members and committee members, as well as staff at theAssocia Client Shared Service Center (CSSC) and within the branch office.

Job Duties And Responsibilities

Duties include but are not limited to:

 Assist with implementation of Board policy and directives within thescope of the management agreement. Works with the board on strategic initiatives, policygovernance and association projects.

 Supervise all administration staff at the community.

 Assist with employee hiring, training, supervising, and performance management.

 Assist with preparing schedules and establishes priorities for routine and special work projects.

 Assist with annual budget.

 Assist with the administration of the various functions of the community within the projectedand approved operating budget.

 Act as a liaison between the Board of Directorsand residents in the execution of the established policies and the conveyance of residentgrievances.

 Work as a liaison between the Board and legalcounsel, as well as the Board and the Board Advisory Committees.

 Other duties as assigned.

This position will be 100% onsite at the Condo Community in the Irving/Los Colinas area.

Requirements

Knowledge and Skills

 Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.

 Knowledge of the Association Board of Directors, the General Manager, and how those roles

interface with the requests of homeowners.

 Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)

at a proficient level.

 Knowledge of company policies, procedures and forms.

 Knowledge of conflict resolution techniques at a proficient level.

 Professional communication skills (phone, interpersonal, written, verbal, etc.).

 Self-motivated, proactive, detail oriented and a team player.

 Time management and time critical prioritization skills.

Education and Experience

 Associates Degree Required

 Bachelors Degree Preferred

 3 – 5 years of directly related or closely related experience

 3 – 5 years of Community Association experience

 0 – 3 years of Management and/or Supervisory experience

Certifications or Licenses

 Industry Specific License

 Location Specific License

Working Conditions

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach

above shoulders with hands and arms in order to file a variety of documents; use hands and fingers

to input data to information system; and talk or hear in order to gather and provide information on

departmental processes. The employee is often required to sit in order to process information and

conduct data entry activities.

ENVIRONMENTAL DEMANDS

Work is performed in a climate-controlled office without exposure to adverse environmental

conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise

extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or

pathogenic substances.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.