HOA Front Desk Concierge

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary

Candidate must have exceptional customer service skills, able to constantly move and arrange equipment, have a disposition for facility cleanliness and be self-motivated. Candidate is responsible the daily setup of equipment, cleanliness and overall functionality of the club facilities.

Essential Duties And Responsibilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High touch resident support
• Exceptional communication and problem-solving skills
• Personalized assistance with reservations, transportation and entertainment
• Manage internal communications and update residents
• Coordinate access for service providers
• Liaise with valet, Porters, engineering and management teams
• Monitor visitor access and ensure secure entry protocols
• Handle sensitive information with discretion
• Support emergency response procedures and resident safety
• Proficient with management systems such as Building Link
  
  

Requirements

Knowledge, Skills and Experience:

• Minimum of one (1) year of customer service experience.
• Ability to safely and efficiently move equipment.
• Strong attention to cleanliness, with the ability to identify and address areas requiring improvement.
• Proficiency in Microsoft Office applications, including Word and Outlook.
• Strong organizational skills with the ability to manage competing priorities, meet deadlines, and complete a high volume of tasks within specified time frames.
• Self-motivated with the ability to work independently and seek additional responsibilities as needed.
• Ability to read, understand, and apply the Association’s rules and regulations.
• Ability to handle confidential information with discretion.
• Skilled in managing difficult or aggravated clients with patience, professionalism, and composure.
• Commitment to maintaining a clean work environment and presenting a professional appearance in both dress and demeanor.
  
  

Minimum Education

• High School diploma or equivalent.
  
  

Language Skills

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Availability Shifts Available

Day 7 am to 3:30 pm

Swing 3 pm to 11:30 pm

Grave 11:00 pm to 7:30 am

Work Environment

The work environment is a private clubhouse. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.