HOA Front Desk Associate

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary

The front desk attendant provides high quality services to Residents. The front desk attendant proactively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer.

Essential Duties And Responsibilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide the customer with an experience that will always be remembered positively and with the highest level of responsiveness.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.
• Acknowledge and greet all residents and guests with utmost courtesy and urgency.
• Listen and work with residents who present customer service opportunities, attempt to resolve them and/or elevate to the General Manager when matters are outside scope or ability.
• Serve as information liaison to General Manager. Follow up with client to assure successful completion.
• Maintain consistent presence at workstation.
• When so directed, participate in resident organization and functions. Take payments for events. Forward event planning opportunities to Lifestyle Director.
• Use professional telephone etiquette in handling resident requests. Use work order system when necessary.
• Assist and coordinate with new Residents as necessary.
• Provide administrative assistance with resident files.
• Maintain all applicable data sheet logs.
• Coordinate assignment of RFIDs and keys with security contractor. When any issues arise with the software, communicate with the vendor to resolve issue.
• Log any and all amenity requests accurately and in a timely manner.
  
  

Requirements

Knowledge, Skills and Experience:

• Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Ability to deal with problem-solving issues in a friendly and helpful manner.
• Ability to read and interpret documents such as operating and procedural manuals.
• Ability to perform basic math skills such as addition, subtraction, multiplication, and division.
• Requires strong communication, organizational, decision-making, and interpersonal skills.
• Ability to be detail-oriented while maintaining thorough follow-through.
• Ability to multitask and to work well under pressure.
• Requires professional demeanor with the ability to use independent judgment to handle any customer service matters satisfactorily.
• Proficiency with electronic resources such as Internet search, Outlook, and Word.
• Ability to lift up to 50 pounds.
• Some higher education or vocational training specializing in the residential industry is desired
  
  

Minimum Education

• Some higher education or vocational training specializing in the residential industry is desired
• Good geographic knowledge of the surrounding area
  
  

Language Skills

The individual must have the ability to communicate effectively with employees and clients at all levels of the organization, both orally and in writing.

Availability

The schedule is Monday through Friday from 8:00 am to 4:30 pm