HOA Association Community Coordinator - Administrative/Customer Service - JellyBird (Partially Remote) in Dallas market

Job Description

Who we are:

JellyBird HOA Management is a new innovative company launched to create a unique solution in the rapidly growing HOA industry. The company is part of a larger group of companies with 21 years of year-over-year growth including earning FastTrack and Best Places to Work awards.

We are looking for highly motivated professionals with a desire to create a long-term career in task management, administration, and customer service. This job will enhance your acumen in the areas of communications, customer interaction, vendor management, financials, budgets, and negotiation. The job will also have a career track program allowing for advancement into one of our other companies for a greater role.

We do not need experience in our industry. We actually prefer to train you ourselves. We have our own education brand and can make an expert out of you in 12 months with your commitment, effort, and motivation. Typical applicants join our company from a property management, retail, restaurant, or administrative functions with direct customer interaction but could also be from administrative roles.

We believe a vibrant culture is based on trust. We are looking for positive and motivated humans that can help us reimagining a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues.

We do not hire employees… We hire work family.

What We Need From You

We need strong soft skills and positive attitude. We need a history of job stability. We need you to be motivated to create success. We need you to have the desire to learn and be an effective administrative task-manager in a professional environment with accountability.

Job requirements

What Will You Be Doing

The Association Community Coordinator is the face of our organization towards our customers! This is a very multi-faceted position where you will wear many hats. You will provide guidance to HOA board of directors to help them manage their community and execute on their project list.

Your day will be unpredictable and challenging. They will include some of the following, but not limited to:

• Manage a portfolio of small single family HOA communities
• Frequently engage with board members, develop trust and relationships
• Execute on the HOA’s list of tasks and projects
• Prepare vendor bids, select vendors, and follow up on projects
• Budgets and financial management of the HOA
• Coordinate meetings for board members when requested
• Be available for occasional after hour emergencies (3-4 a year)
• Passionately live the Same Day Response Policy
• Other tasks and projects as assigned

What It Takes To Be a Successful Association Coordinator

• At least five (5) years of professional work or related experience
• Ability to facilitate evening meetings when the board requests them
• Proficiency with technology, software (Microsoft Office)
• Highly organized and multi-tasker
• Customer-centric and positive attitude
• Takes extreme ownership of all tasks
• Team player and accountability
• Ability to handle stressful situations
• Excellent communicator and resiliency
• Administrative and organizational skills

Benefits And Compensation

We offer a comprehensive package that is more than just a paycheck

• Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and partially remote based on the role, and requirements of the business. Determined by the manager after the training phase.
• Salary: $45,000/year
• Well-structured career track plan with a 6-month review for compensation increase based on performance
• Growth and advancement opportunities
• Privately-owned with 21 years in business and during those years, we have never had to lay anyone off.
• 200 hours of PTO (not a typo!) to allow for rest, travel, family, and your hobbies
• Formalized education in the HOA industry
• High level of flexibility of work location office vs. remote
• We offer 40 paid hours per year for community service activities
• Full suite of benefits, including a medical, dental, vision plan, and a 401k program
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)

Office location: Plano, Texas 75024

5212 Tennyson Parkway

OrangeBox Enterprises is an Equal Opportunity Employer.