Gym Attendant

Responsible for greeting all visitors to the Fitness Center and assisting with phone calls, paperwork, and checking out equipment.  Responsibilities also include but are not limited to issuing guest passes, entering membership data into the database, scheduling orientation appointments, and assisting with light cleaning.

The Fitness  Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

• Greet members and guests as they enter the fitness center
• Respond promptly to communications and follow through on commitments made to others
• Show courtesy and respect to all residents/guest
• Listen openly to the ideas of others
• Promptly correct areas of improvement as identified by your supervisor
• Respond calmly and tactfully to problem situations
• Discuss concerns in a constructive manner with persons who need to be involved
• Assist with initial registration, sign-in
• Speak about Schedudling  orientations with Fitness Specialists
• Assist members with information about fitness and wellness classes, activities, and events. Staff are expected to be knowledgeable about each month’s calendar.
• Assist in maintaining a safe and friendly environment for residents/guest
• Assist with cleaning and basic maintenance of equipment as needed
• Use telephone and computer systems in an appropriate manner
• Notify the supervisor of any housekeeping or maintenance issues
• Notify the proper department of any areas that need attention
• Attend 75% of all fitness meetings
• Assist with ordering any needed office supplies
• Follow all castle and Solivita policies and procedures
• Understand emergency preparedness and respond appropriately to all emergency situations
• Comply with all federal, state, and local regulations
• Must have very flexible availability
• Other related duties as directed

Physical, Mental and Visual Skills

• Ability to use Microsoft Outlook programs. (Word, excel, publisher)
• Must be outgoing and energetic.
• Must have good customer service skills and desire to work with active adults

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on-the-job-related duties as requested.

Education/Training/Certifications/Licenses:

Entry level position High school diploma or equivalent.

Experience/Knowledge/Skills:

One (1) to two (2) years of front desk or gym attendant experience preferred. Strong customer service skills required. Effective verbal and written communication skills.

Computer literacy:

Intermediate command of computer hardware/software is required.

Language requirements:

English is required. Multiple language fluency is desirable.

Travel and availability requirements:

Ability to work extended hours and weekends based on scheduling needs.

Physical Requirements:

Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time. Handle, grasp and lift objects. Reach with hands and arms. Communicate, receive and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions. Complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. May be requested to work overtime and weekends for special events.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.