General Manager of F&B

Summary/Objective

The General Manager oversees and manages the daily operations of the different venues of the club. Provides management, direction, and leadership to ensure that all F & B areas and the club operation are well maintained and operated following KWPMC objectives.

KWPM Culture

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the company's mission statement and practice our GREAT values daily. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable for establishing a positive attitude and accountable for your actions, and be trustworthy in your assignments and transparent in everything you do. These are our GREAT values and part of your work practices and are expected as part of your daily activities at KW Property Management and Consulting.

Duties and Essential Functions

Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

• Oversees food preparation, ensuring the health, safety, food handling, and hygiene standards compliance.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues diplomatically and courteously.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; service schedules.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the client and senior leadership.
• Act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations.
• Manages the operations to include: food and beverage, customer service, team building, and staff improvement.
• Maintain complete and accurate files and records according to department systems, emphasizing documentation for future reference. Coordinate with headquarters support staff management company procedures for processing and distributing information. Provide prompt, detailed, and accurate general status reports on all areas assigned.
• Recruit and develop a qualified staff, including Department Leaders, to understand the value of resident and guest satisfaction. Develop the opportunity for employee advancement through Performance Reviews, cross-training, and Leadership Development. Assigns authority and tasks to promote growth and enhance productivity. Ensures tasks are supported and fulfilled.
• Acquires and maintains current knowledge of regulatory compliance in an F&B operation.
• Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations.
• Supports the KWPM's philosophy and goals and adheres to KWPM policies.
• Attends monthly Property Manager's meeting
• Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and diploma holders. Obtain a copy of all business licenses from vendors. Update all documents accordingly.
• Maintain accurate records, files, and communication pertinent to the Association office. Organizes all files and policies as per the company's standards.
• Update Association communications regularly – Association newsletter, Association website.
• Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, residents, owners, clients, and the public, whether contact is by mail, telephone, or in person. Constantly strive to improve the work process and results to meet clients' expectations better.
• On assigned properties, act as the company's primary coordinator to assure that the company's efforts fully meet and exceed contractual property management obligations.
• Prepare an annual budget for the association.
• Analyze and distribute monthly financial statements, including operating variances from budget, cash management, and strategies for collecting receivables.
• Maintain complete and accurate property files and records according to department systems, emphasizing documentation for future reference. Coordinate with headquarters support staff management company procedures for processing and distributing information. Provide prompt, detailed, and accurate general status reports on all properties.
• Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourages staff to behave professionally and comply with the company's safety standards. Motivates staff to work as a team.
• Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting.
• Acquires and maintains current knowledge of state and regulatory agency statutes and each client's community documents, policies, and procedures.
• Initiates contact with new resident representatives to coordinate the move-in process, provides an introduction and orientation to the staff and building, reviews available services, and reviews the building rules and regulations.
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
• Responds to phone calls and correspondence in a timely and professional manner.
• Maintain a professional relationship with the BOD, Unit Owners, and vendors.
• Ability to run a BOD meeting when necessary according to Roberts Rules of Order.
• Creates a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations.
• Prepares professional presentations of reports, action plans, budgets, bid analysis, etc.
• Supports the KWPM's GREAT values, philosophy, and goals and adheres to KWPM policies.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Attends monthly Manager's meeting.
• Maintain and accurately upload all documents into the management support systems and update accordingly.
• Monitors contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holders. Obtain a copy of all business licenses from vendors. Update all documents accordingly.
• Maintain accurate records, files, and communication pertinent to the Association office. Organizes all files and policies as per the company's standards.
• Update Association communication regularly – Update menu boards, prepare Association newsletter, update Association website.
• Process violations, work orders, architectural control applications, lease applications, and sale applications regularly monthly as required.
• Possesses all knowledge of assets, cash balances, and availability of funds for projects. Cash flow management for capital improvement.
• Monitors aging reports, timely legal action, and updated collection modules on a timely basis.
• Keeps up-to-date equipment maintenance logs and inventory and quarterly updates preventive maintenance manual.

Travel

The position will require some travel for meetings.

Required Education and Experience

• Must have eight (8) years of work experience as a GM in all aspects of food and beverage operations.
• A BA/BS degree a plus.
• Previous restaurant experience required; management experience preferred.
• Must have a strong working knowledge of customer service principles and practices.
• Strong supervisory and leadership skills.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.
• The employee is sometimes required to work for extended periods, being flexible in the hours, including nights and weekends.
• Must have the ability to react and address all emergencies promptly.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.