General Manager

FirstService Residential is looking for a General Manager to join our team! Job responsibilities include, but are not limited to, the following:

• Oversees all staff and building operations of a cooperative property; including onsite Assistant Property Manager.
• Act as main point of contact with the Board of Directors.
• Responsible for leading Board of Director meetings by keeping focus on the agenda created.
• Prepare Board meeting minutes in a timely and professional fashion.
• Submit board meeting “agenda packages” to Board as required but at least five days prior to meetings.
• Responsible for handling emergency situations and crisis management.
• Supervision and training of building staff members (union and non-union).
• Conduct thorough interviews for potential building open positions. Responsible for the coordination of background checks of potential new hires.
• Conduct and manage adequate training of new staff members, as well as the ongoing training of existing staff.
• Impose progressive disciplinary action if and when required.
• Responsible for the development and implementation of building staff work schedules.
• Conduct periodic staff performance evaluations. Develop improvement strategies for the performance of building staff members.
• Monitor the cash and reserve funds of the property.
• Responsible for final review of operating statements and monthly financial reports.
• Actively participate in budget preparation.
• Assist the property accountant in the presentation of the annual budget to the Board of Directors.
• Keep track of property financial variance reports.
• Constantly seek, evaluate, and execute methods to achieve methods to preserve client cash and capital.
• Responsible for overseeing building repairs and apartment alterations.
• Approve payment of vendor invoices via accounts payable software, Avidxchange.
• Diligently monitor and take appropriate action on delinquent tenant/shareholder owner accounts.
• Ensure that all building permits, licenses, and etc. are compliant with state and local rules and regulations.
• Responsible for taking immediate action to resolve new violations.
• Ensure that old violations of record are resolved on a timely basis.
• Ensure implementation of security and safety safeguards and procedures for portfolio of properties managed
• Perform daily routine property inspections to ensure building safety, maintenance, cleanliness, etc
• Responsible for the communication of mechanical/building deficiencies and issues with building staff and other appropriate parties involved.
• Identify, discuss, plan, and negotiate with vendors to complete all necessary capital improvement projects.
• Responsible for requiring proper vendor insurance with BCS
• Responsible for the maintenance requirements of the properties’ physical plants, i.e. boiler conversions, HVAC, etc.
• Interface with all internal department personnel (accounting, compliance, closings, etc.).
• Maintain and organize electronic and paper tenant and building files.
• Respond to all communications (phone, email, etc.) in a timely and professional manner.
• Be familiar with critical provisions of client management contracts
• Maintain substantial compliance and follow Property Management Best Practices, particularly FSRconnect.
• Load tasks onto the resident/building database, FSRconnect, in Task Administration within 48 hours of any board or annual meeting.
• Email supervisor within 24 hours of a board or annual meeting with a succinct description of the general tone of the meeting.
• Perform routine site inspections.

Knowledge, skills & proficiencies:

• Bachelor's degree required. Certifications desired.
• Five (5)+ years experience in New York City luxury residential condominium and cooperative property management.
• Must have superior verbal and written communications skills and proven customer service exposure.
• Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.
• Must be extremely organized, consistent, and flexible and adaptable to change.
• Proven leadership and teamwork skills and attributes.
• Demonstrated experience in large, complex accounts with multiple clients and stakeholders.
• Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily.
• Excellent time management skills to meet deadlines and display efficiency.
• Working knowledge of Microsoft office and Windows environment necessary.
• Experience with property management software, AvidXchange, Yardi, BuildingLink, ClickPay is a plus.