General Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have an excellent opportunity for an experienced General Manager to join our amazing environment with an opportunity for continuous growth and development, please read below!

SUMMARY: To serve the Association Board of Directors as the onsite manager. To fulfill the obligations of the management contract in conjunction with the goals and objectives of the Board of Directors under the direct supervision of the VP of Large-Scale Management. Has significant contact with the Board of Directors, committees, residents, guests, contractors, vendors, outside groups and associations, employees, and city staff.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

What we Offer:

• Competitive Salary
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• PTO
• Birthday Time Off
• 11 Paid Holidays (Half Days/Early office closure before certain major holidays)

Essential Duties and Responsibilities:

• Implement Board policy and directives within the scope of the management contract.
• Assist Board of Directors with strategic planning initiatives.
• Responsible for employee hiring, development, and performance management.
• Prepares schedules and establishes priorities for routine and special work projects.
• Ensures day-to-day compliance with Injury and Illness Prevention Program, Hazard Communication Program and any supplemental programs that are required by CAL or FED/OSHA for the facility.
• Acts as liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
• Provide regular status updates to the Board and Committee Chairpersons on all ongoing projects and obtain Board feedback/approval as necessary.
• General enforcement of the Covenants, Conditions and Restrictions, the Articles of Incorporation and the Bylaws of Village Park, Association Handbook and enforcement of all other rules, regulations and polices in effect and binding on the Association. Maintain and keep current the operating manual reflecting such policies and procedures.
• Coordinate preparation of periodic reserve study required by Civil Code so that it is available to the Board and any committees that may be designated by the Board from time to time, not less than ninety (90) to one hundred-twenty (120) days, or in accordance with the Board’s determined schedule, prior to the beginning of the Association’s fiscal year (currently on a calendar year).
• Prepares annual budget estimates for Board action and approval. Reports on the monthly financial obligation of the Association and distributes the financial data to the Board of Directors. Develop and administer annual operating and capital budgets in accordance with the governing documents, state statutes and Board policies.
• Analyzes financial reports, coordinates input of professional advisors, implements recommended procedures.
• Supervises expenditures to conform with budget guidelines. Establishes priorities, provides advice to the Board concerning major expenditures.
• Establishes budget controls and prepares budget recommendations.
• Works with CPA to facilitate the completion of the annual audit and tax returns.
• Administers the various functions of the community within the projected and approved operating budget and advises the Board of Directors of significant operational problems or deviations from the management plan.
• Facilitate Annual Meetings and Elections.
• Work with vendors, contractors, subcontractors, and Association volunteers to communicate and implement the specific decisions of the Board of Directors. Routinely monitor vendor performance as it relates to maintenance and projects undertaken on the common area.
• Maintain close contact with all vendors and be thoroughly familiar with their contracts and responsibilities. Annually review all vendor contracts.
• Prepare all meeting materials prior to each meeting. Prepare minutes and action item list following Board meetings.
• Delegate and assist in the completion of action list items as appropriate.
• Work with various Association volunteers to ensure work delegated to the various committees is carried out.
• Oversee architectural processing and ensure all deadlines are met.
• Attend Board or Committee meetings as needed.
• Frequently inspect the entire Association (at least monthly) to assess that all maintenance activities are being carried out, that there are no apparent hazards on the common area or in the facilities and assess residents’ property as to compliance with architectural and other community standards. Manager to review all Architectural Control Committee (ACC) approved homeowner projects with the ACC to assure compliance with the approved application.
• Attend Greenbelt walk-throughs.
• Maintain up-to-date information on portal and Village Park website.
• Prepare a monthly newsletter for distribution.
• Adhere to all Civil Code requirements for deadlines (i.e., budget, audit).
• Create a sense of community in the Association through positive service and communication.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by supervisor.

Qualification Requirements:

• Knowledge of landscape and maintenance issues and ability to provide guidance to contractors/vendors.
• Certification through CAI or CACM.
• Excellent oral and written communication and listening skills.
• Be able to relate to the many diverse personalities and temperaments and resolve business and homeowner problems in an ethical and professional manner.
• Interpersonal problem-solving abilities.
• Excellent financial and budgeting skills.
• Must be proficient with computer programs, including Word, Outlook and Excel and email.

Education and/or Experience:

• 3 or more years of experience as an onsite General Manager
• High School Diploma or GED required.
• Bachelor’s Degree preferred.

Work Environment:

The work environment characteristics described here are representative of those and team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low level noise exposure.
• Ability to sit, stand, and operate business equipment.
• Ability to conduct property and site inspections.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.