General Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A General Manager (typically on-site) is responsible for supervising the administrative support staff

of the Community Association assigned. The General Manager I will also assist the lead General

Manager with oversight and support of the various departments within the Community Association

including Food & Beverage, Facilities Maintenance, Custodial, Landscaping, Lifestyle, etc. The

General Manager I is the liaison to the lead General Manager and residents primarily, but will also

occasionally interact with vendors, board members and committee members, as well as staff at the

Associa Client Shared Service Center (CSSC) and within the branch office.

Assist General Manager II/III with implementation of Board policy and directives within the

scope of the management agreement. Works with the board on strategic initiatives, policy

governance and association projects.

Supervise all administration staff at the community.

Assist with employee hiring, training, supervising, and performance management.

Assist with preparing schedules and establishes priorities for routine and special work projects.

Assist with annual budget.

Assist with the administration of the various functions of the community within the projected

and approved operating budget.

In conjunction with the General Manager II/III, act as a liaison between the Board of Directors

and residents in the execution of the established policies and the conveyance of resident

grievances.

In conjunction with the General Manager II/III, work as a liaison between the Board and legal

counsel, as well as the Board and the Board Advisory Committees.

Requirements

Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.

Knowledge of the Association Board of Directors, the General Manager, and how those roles

interface with the requests of homeowners

Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)

at a proficient level.

Knowledge of company policies, procedures and forms.

Knowledge of conflict resolution techniques at a proficient level.

Professional communication skills (phone, interpersonal, written, verbal, etc.).

Self-motivated, proactive, detail oriented and a team player.

Time management and time critical prioritization skills.

Associates Degree Required

Bachelors Degree Preferred

3 – 5 years of directly related or closely related experience

3 – 5 years of Community Association experience

0 – 3 years of Management and/or Supervisory experience

Certifications or Licenses

Industry Specific License

Location Specific License

Travel Requirements

n/a

Working Conditions

Typical office environment

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach

above shoulders with hands and arms in order to file a variety of documents; use hands and fingers

to input data to information system; and talk or hear in order to gather and provide information on

departmental processes. The employee is often required to sit in order to process information and

conduct data entry activities.

ENVIRONMENTAL DEMANDS

Work is performed in a climate-controlled office without exposure to adverse environmental

conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise

extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or

pathogenic substances.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.