General Manager

$70000 - $75000 / year

 

Company

 

FirstService Residential leads the property management industry, with over 8,500 communities in the United States and Canada operating under

 

our professional management services.

 

FirstService provides competitive salaries, top benefits, and career training, continually investing in our associates’ professional development,

 

setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

 

Embark in a fulfilling career in property management with FirstService today.

 

Position Summary

 

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with

 

Company objectives. Responsibilities include working closely with the association, Board of Directors the developer and/or

 

builder to manage and operate the community, facilitate solutions to problems between communities and internal support

 

staff. Strong management skills, customer service skills and supervisory skills are required.

 

Position Responsibilities

 

• Acquires and maintains current knowledge of state regulatory agency statutes and the community’s documents, policies and procedures.
• Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Board of Directors.
• Provides leadership and direction to effectively manage relationships with other business groups to ensure a high level of service and achievement of company and property goals and objectives.
• Develops and maintains an effective ongoing home-owners relations plan, implements initiatives, and maintains an operating environment to achieve a satisfactory level of service as measured by formal and informal feedback and surveys.
• Defines and implements goals relating to internal and external customers.
• Develops and submits complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions.
• Initiates contact with the new home owners, provides an introduction and orientation to the management staff and community, reviews available services, and explains the rules and regulations.
• Manages resident’s relationships to ensure a high level of service including timely and complete resolution of residents concerns, coordinating special services and requests and conducting formal and informal inspections.
• Ensures property improvement and other construction related projects are completed on time and within budget by effectively overseeing all construction projects.
• Establishes and maintains industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
• Supervises and oversees projects performed by Facilities Manager.
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
• Listens attentively to questions and comments. Communicates in a professional and composed demeanor under all circumstances.
• Responds to phone calls and correspondence in a timely, professional manner.
• Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
• Maintains a professional relationship with BOD, Home Owners, staff, developers, builders and vendors.
• Encourages staff to behave in a professional manner and comply with company’s safety standards. Motivates staff to work as a team.
• Responds to questions accurately when asked and possesses good communication and composition skills.
• Ability to run a BOD or annual meeting when necessary.
• Creates a management report, which depicts the actual condition of the building, progress of specific projects and makes clear and concise recommendations.
• Prepares professional presentation of reports, budgets, bids, etc.
• Supports the Company’s philosophy, goals and adheres to Company policies.
• Offers helpful input when asked for suggestions for improved policies and procedures.
• Observes all safety standards and participates in the Company’s efforts to provide safe work environment.
• Understands and follows directions given by direct supervisors as well as the BOD and conscientiously completes them.
• Acts quickly and effectively when the situation demands it.
• Organizes time effectively and successfully balances the competing demands of multiple projects.
• Schedules vacations in advance with consideration of back up during absence.
• Prepares accurate management report and submits them on a timely manner.
• Addresses Worker Compensation Incidents on a timely manner.
• Attends Manager’s meetings.
• Prepares for Board Meeting presentations.
• Handles contract evaluations professionally.
• Maintains financials.
• Updates Association Communication – Updates association info boards, prepare association newsletter and/or other communication with owners and residents.
• Performs associate evaluations and conducts staff meetings.
• Prepares a bid comparison analysis spreadsheet. Prepares and uses of RFP for bid solicitation (Request for Proposal with scope of work detailed).
• Processes violations and closes them out. Processes work orders and close them out. Processes architectural control applications and closes them out.
• Monitors deficit funding and surplus, rollover if required.
• Possesses knowledge of assets cash balances and availability of funds for projects. Cash flow management for capital improvements.
• Reviews financial statements.
• Monitors aging report and ensures timely legal action regarding collections and any other legal matters before the association.

 

Operating Skills, Knowledge & Abilities

 

Education/Training: College Degree preferred, but not required.

 

Experience/Knowledge/Abilities: Must possess strong managerial background. Three (3) to five (5) years of experience within Property Management, Hotel and/or Retail industry strongly preferred. Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity. Strong interpersonal, time management, and customer service skills required.

 

Computer literacy: Proficiency and working knowledge of Microsoft Office Applications. Strong communication (written and verbal) skills required.

 

Special Requirements: Physical demands include ability to lift up to 50lbs; Standing, sitting, walking and occasional climbing. The associate is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to detect auditory and/or visual emergency alarms. On-call 24/7. Ability to work extended/flexible hours and weekends based on project requirement. Driving when necessary. Ability to respond to emergencies on a timely manner.

 

Vision Requirements: (1) Constant need (66% to 100% of time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail. (2) Frequent need (33% to 66% of time) to see things clearly beyond arm’s reach (inspecting property, neighborhood survey)

 

Hearing Requirements: Constant need (66% to 100%of time) to communicate over telephone and in person with vendors, corporate and resident staff, residents and prospects.

 

Reasoning Development: (1) Moderate. Must be able to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Must be able to think rationally beyond a specific set of instructions. (2) High. Must be able to work at a fast pace, perform duties while under pressure, and meet deadlines in a timely manner, to interact/communicate with other associates, residents, visitors and the public in a professional and pleasant manner.

 

Speaking Requirements: Constant need (66% to 100% of time) to verbally communicate with home owners, developers, vendors, and resident staff.

 

Driving Requirements: Utilizes personal transportation to inspect properties and surrounding neighborhood, and attend meetings and training events. Reliable transportation required along with a valid Texas drivers license and automobile liability insurance.

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

 

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