General Manager

Job Summary

The General Manager is a performance driven leader and mentor to all onsite direct reports. This position provides the overall supervision of a HOA community, interacting with board members, home owners, vendors, committee members as well as Associa staff.

The General Manager will work collaboratively with the board on homeowner services, facility management, project oversight, Committees, proactive and clear communication with all residents and management of employees.

Job Duties and Responsibilities

Duties include but are not limited to:

• The General Manager will work with the board on strategic initiatives, policy governance and association projects.
• Supervise all administration staff at the community.
• Assist with employee hiring, training, supervising, and performance management.
• Assist with preparing schedules and establishes priorities for routine and special work projects.
• Assist with annual budget.
• Assist with the administration of the various functions of the community within the projected and approved operating budget.
• The General Manager will act as a liaison between the Board of Directors and residents in the execution of the established policies and the conveyance of resident grievances.
• Work as a liaison between the Board and legal counsel, as well as the Board and the Board Advisory Committees.
• Attend all board meetings (evenings as well).
• Other duties as assigned.

Knowledge and Skills

• Strong track record of increasing Employee Engagement and Satisfaction through a hands-on collaborative leadership style.
• Proven ability to generate a high level of board and home owner satisfaction at a sustained level.
• Professional communication skills that are effective at all levels of the organization as well as our clients, board members, vendors, bankers, attorneys, contractors and strategic partners. Proficient in written, verbal and public delivery of communication.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Solid knowledge of Accounting, Financial statements and Managerial reports.
• Proficiency with Microsoft Office Suite of product (WORD, Excel, Outlook, etc.)
• Knowledge of Facility Management, including Preventive Maintenance, Work Orders, Operations, Capital Project oversight and Reserve Study management.
• Detail orientation with strong follow up skills, establishing accountability.
• Clear analytical and problem-solving ability, the decisions of which may impact several stakeholders.
• Proactive analysis of related information and options on each topic, enabling you to come to the board with proposed solutions and options vs. just identifying a problem exists.

Education and Experience

• Associates Degree Required, Bachelor's Degree preferred.
• 3 – 5 years of Management experience at property level.
• Home Owner Association (HOA) condominium experience or from a closely related industry; i.e. hospitality or apartment/commercial property management.