Gatehouse Attendant

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Job Summary

We are seeking enthusiastic professionals to join our team as a Gatehouse Attendant! Our ideal candidate will utilize service expertise by proactively establishing good relations with residents, visitors, vendors, and team members. This position requires the ability to multitask and communicate effectively. Specific responsibilities will vary with designated communities and may include but are not limited to:

• Create a welcoming environment and establish good relations with residents, visitors, vendors, and team members.
• Maintain an engaging service environment with a ready-to-serve attitude.
• Communicate resident concerns to the management team immediately and effectively.
• Maintain all applicable logs, updates, files, and relevant computer and/or paper log systems relevant to service operations.
• Monitor entrances and exits to ensure our property remains secure.
• Utilize utmost discretion for our residents to ensure their privacy.
• Ability to think on your feet and problem-solve while remaining resourceful, courteous, and professional.
• Must be team-oriented.
• Implement the site-specific processes and protocols contained in the Gatehouse Post Orders.
• Control and/or monitor vehicle ingress to specific areas.
• Observe suspicious activity and/or potentially unsafe conditions. Document, report, follow-up as required.
• Other duties as assigned.

Requirements

Qualifications and Skills

• Excellent oral skills, ability to interface with all levels of an organization
• Strong organizational skills with a keen sense of detail; no detail goes unnoticed
• Knowledge of Microsoft Word, Excel, and Outlook is a plus
• Positive, outgoing, and attentive demeanor
• Self-driven with proven reliability and consistency Knowledge of conflict resolution techniques at a proficient level.
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Interpretation and completion of verbal and/or written instructions at a proficient level.
• Time management and time critical prioritization skills.

Education And Experience

• High School Diploma or GED Required
• 0 -- 3 years of directly related or closely related experience

Working Conditions

• Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.
• Able to withstand being outdoors and exposed to all weather conditions throughout assigned shift

Required Schedule

Mondays, Wednesdays, Fridays 3:30pm to 8pm and Sun 12-9:30pm.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.