Full Time Resident Services Admin

Job Description: Do you enjoy working on a wide variety of tasks in a fast-paced environment? Olé at Lely Resort is seeking a Resident Services Assistant to join their team. Olé provides an attractive work environment with a great team that works together to make Olé a first-class community.

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The Administrative Assistant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

Essential Duties:

· Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.

· Anticipates residents’ needs, responds promptly and acknowledge all residents.

· Maintains positive guest relations at all times. Greets and directs residents, renters and guests.

· Demonstrates excellent customer service, communication and time management skills.

· Maintains software application to grant amenity access.

· Manages Work Order Process: Enters all work orders into database - assigns to appropriate vendor or Maintenance Supervisor, follows up on all work orders, and communicates to residents when work order is complete.

· Administers lost and found procedures.

· Completes all house guest applications.

· Processes rental and purchase applications.

· Check in tenants, new owners - provide welcome packets, scans fingerprint for amenity access.

· Provides information on local area attractions and events.

· Key control of condo keys.

· Pet and Service Animal policies.

· Resolves and follows up on all complaints/issues.

· Comply with all safety policies, practices and procedures.

· Report all unsafe activities to the General Manager.

· Participates in proactive team efforts to achieve departmental and company goals.

· Handle multiple projects simultaneously.

· Other duties as assigned by the General Manager

Education/Training/Certifications/Licenses:

Associate or Bachelors Degree (preferred) or minimum of two years related experience and/or training. Experience in MS Office Suite and database maintenance (required).

Experience/Knowledge/Abilities:

Must possess strong administrative background. Two (2) to Three (3) years of related work experience. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communications skills.

Computer Literacy:

Intermediate command of computer hardware/software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook. Experience in maintaining a website is desired.

Language requirements:

Multiple language fluency is desirable and may be required depending on the community’s needs.

Travel and availability requirements:

May be required to travel for training sessions off-site on an infrequent, ad-hoc basis. May be occasionally required to cover for administrative staff at other communities within a reasonable commuting distance when needed.

Ability to work extended hours and weekends on an occasional, as needed basis.

Physical Requirements:

Ability to lift up to 15 lbs.; work in an upright standing or sitting position for long periods of time, may fluctuate. May handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information. Ability to quickly and easily navigate the property/building as required to meet the job functions; complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels.

DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.