Frontsteps, Inc. is hiring: Project Manager and Content Creator (Onsite) in Denv

FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect, operate, and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences, our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies.At FRONTSTEPS, we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty, engage in problem solving, and ultimately make our platform the most competitive service on the market.POSITION OVERVIEW

The Builder Project Manager and Content Coordinator is responsible for ensuring a smooth and successful onboarding experience for our customers using our Builder product. Working with multiple teams, functions, and customers, this critical role will ensure deliverables are completed on time and within scope. As a Content Creator, the role will be to prepare and maintain documentation pertaining to our Builder’s projects including maintenance, manufactured products, amenities, etc.ESSENTIAL FUNCTIONS

Obtain a deep understanding of the Builder product and services to translate complex product information, maintenance guidelines and procedures into polished and engaging contentDevelop comprehensive documentation for customer facing user manuals, training materials and external documentationCollaborate with the sales team to gather customer requirements and configure the Builder product to meet their specific needsDevelop and maintain clear and concise implementation documentation and resourcesTrack project timelines and milestones, keeping stakeholders informed of progressSupport client questions and issues by gathering data, analyzing their needs, then assembling relevant content to meet the customer’s specific business requirementsSupport customers via chat, email and phone with strong writing skills and excellent phone etiquetteHandle customer escalations with a high sense of urgency and follow throughStrong team player who understands that proactive customer service comes first before anything elseFlexible and open to changing priorities and managing multiple tasks simultaneously within compressed time framesAbility to work cross-functionally with many people without being constrained by your job functionCollaborative, upbeat work ethic where you can take ownership and have funPerform other duties as requested by managementSKILLS & QUALIFICATIONS

Bachelor's degree or equivalent experienceMinimum 3-4 years of experience in a customer service or project management roleProven experience with onboarding and training new users on software productsSuperior written and verbal communication skills with industry experienceAbility to work independently and manage multiple projects simultaneouslyStrong attention to detail and a commitment to accuracyFamiliarity with construction or building industry a plusProficiency in using Adobe FrameMaker, MS Office products, and communication platforms (e.g., Microsoft Teams)Attention to detail and organizational skills are essential and requiredProven ability to learn and understand complex topics or seek out subject matter expertsAbility to write documentation for multiple audiencesKnowledge of HOA operations a plusCOMPENSATION

$60,000 - $65,000 a year. This position will be based full-time in an office setting in Denver, CO.APPLICATION DEADLINE

This Position Will Remain Open Through 11/15/2024.BENEFITS

Medical, Dental, and VisionCompany sponsored Life InsuranceVoluntary Short-Term Disability, Long-Term Disability, and Life InsuranceFSA/HSAPaid Time OffSick TimeInternet Reimbursement401k matchFRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

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