Front Office Receptionist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Community Assistant position is an important position on our team. This position will assist with phones, registering new residents and providing customer service to homeowners who visit the HOA office. This position will report to the Controller and will provide secretarial support to members of the Association staff relating to Design Review and Covenants concerns. It is critical that our team provides friendly and customer service, approach with our residents.

Requirements

Duties include but are not limited to:

• Meets with residents, take trouble calls, direct residents to outside agencies whenrequired.
• Must be able to calm an upset resident, not take verbal attacks personally and to beprofessional at all times.
• Provide back-up to the Receptionist for phones, new resident paper work, issuing ofmember ID cards, guest passes and vehicle transponders.
• Accept and review Home Improvement Applications.
• Assist Compliance Assistant with correspondence and property inspections.
• Complete permits and make copies of the Home Improvement application andnecessary documentation.
• Attend Design Review Committee and Covenants meetings as requested.
• Assist with Covenants correspondence and violation report.
• Special projects as assigned.
• Other duties as assigned.
• Wage: $19.00 an hour
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.