Front Desk Supervisor

About Island House: The Island House Condominium is a community in Margate City, NJ. There are 153 units in the building which are individually owned. The Front Desk is located in the lobby common area of the building.

Job Description: Directly reporting to the General Manager, this individual will support the Front Desk team through hands-on training and assuring that customer service and security is being provided to the residents. This position requires a 40-hour work week, Scheduled days are Monday through Friday with alternating schedule of weekend hours throughout the year, the scheduled days can be modified as needed to confirm Front Desk coverage including Summer Season weekends.

Responsibilities:

 Front Desk Supervisor is responsible for the safety and security of all residents and their guests
 Front Desk Supervisor assures that all front desk policies and procedures are being adhered to by the front desk staff
 Coordinating solutions to scheduling issues, including finding coverage for shifts
 Responsible for maintaining detailed and organized records of all interactions
 Each shift has different responsibilities that are outlined in the policies and procedures manual
 Assist Manager and Administrative Assistant with various operational tasks

Qualification:

 Must be sharp, maintain even disposition. 2
 Ability to multi-task. The summer months are very busy with owners and guests
 Must be able to make quick decisions if Manager not on property
 Working knowledge of computer and camera systems
 Must have sufficient prior work experience
 Must be able to read, write, speak and understand English
 Must be able to lift up to 20lbs Education:
 High school or equivalent (Preferred) Experience:
 Microsoft Office: 1 year (Preferred)
 Customer Service: 1 year (Preferred

Benefits

Medical Insurance

Dental Plan

Vision Plan

401k

Voluntary Life Insurance

Paid vacation, paid sick & personal time off

Paid holidays

Flex Spending Account

Dependent Care Account

Continued Training