Front Desk Supervisor

Who We're Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The main functions are (1) greet and direct members and guests, (2) to answer phones and direct calls for Fitness Center, Tennis Program and Waters Edge Spa, (3) to collect daily fees, and (4) to enforce policies and procedures set forth by Marina City Club Fitness Center.

Duties & Responsibilities:

• Train staff by initiating formal training program, evaluate staff progress, make suggestions for staff improvements and report to the Director of Fitness and Club Services.
• Maintain guest/member files and assist the Executive Office in auditing Resident and Member files when necessary.
• Supervise Fitness Center, staff, trainers, and vendors.
• Enforce rules & policies with professionalism, respect, and the highest level of customer service.
• Oversee maintenance of equipment within the Fitness Center and Locker Rooms.
• Demonstrates courteous, friendly, respectful and cooperative behaviors towards others.
• Supports and participates in activities that promote customer services.
• Acknowledges members/guests immediately upon entering the work area. Makes sure each person checks in at the Front Desk. Handles member issues when they appear on the computer screen.
• Courteously, accurately, and efficiently answers the telephone for Fitness Center, Tennis Program and Waters Edge Spa. Directs Phone inquiries to identify staff if necessary.
• Reports member issues to Fitness Director.
• Calls individuals the night before to remind them of appointment scheduled (message, orientations to equipment, tennis reservations). *Specific to Closing Staff
• Communicates and follows the organizational chain of command for notification of members/staff services issues, when appropriate.
• Exhibits good communication and listening skills. Speaks clearly and actively listens.
• Able to work with diverse populations under difficult and stressful situations. Supports the team approach.
• Utilizes positive and constructive criticism to improve overall performance. Has a positive attitude.
• Participates in operational duties of the Fitness Center as necessary including: sales promotion, tours of facility, facility safety checks, office supply checks, etc.
• Cleaning responsibilities for front desk area.
• Provides member/guest with temporary locker for the time in facility.
• Performs any other duties or responsibilities that may be assigned.

Qualities:

• Follows all department policies and procedures.
• Offers suggestions for department performance/policy/procedures improvement. Intervenes to correct problems as they occur.
• Readily accepts work assignments in a positive manner. Performs work that is accurate, neat, and consistent. Documentation is legible.
• Keeps work area neat and provides a safe environment for members. Reports safety issues and equipment failures appropriately.
• Sensitive information including, but not limited to, member and employee information is kept confidential without exception.
• Demonstrates organizational skills in the form of prioritization and time management.
• Ensures that supplies of the organization are used in a cost-effective manner.
• Maintains high productivity and performs efficiently.
• Responds to difficult situations with self-control and positive attitude.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Wednesday - Sunday