Front Desk Supervisor- 181 Fremont

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, is seeking a full-time Front Desk Supevisor to join our team at our luxury association, 181 Fremont , located in San Francisco.

The Director of Operations will assume responsibility for managing all aspects of operations and maintenance for the residential building. This includes overseeing facilities management, vendor relationships, financial planning, and resident engagement. The ideal candidate will demonstrate exceptional organizational skills, a proactive leadership approach, and a solid background in luxury residential common interest developments, encompassing facilities oversight and staff coordination. This position reports directly to the General Manager and frequently acts as the Manager on Duty in the General Manager's absence.

Job Responsibilities

• Ensure that everyone is greeted with the utmost expression of gracious hospitality
• Actively comply and enforce the 181 Fremont Mission, Vision, C.O.R.E. Values and S.E.R.V.I.C.E. Standards
• Implement superior customer service standards for all front desk associates and assist in training to ensure that service expectations are met.
• Provide answers and guidance to residents, guests, service providers, and fellow employees regarding rules, regulations, and policies
• Receive resident complaints in accordance with established procedures and policies or as appropriate and assist residents with issues or problems that do not require direct management involvement
• Monitor activity in the lobby and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize the phone directory to contact residents to announce guests and deliveries
• Maintain the appearance of the Front Desk, Lobby, Residential Elevators, Back Office, and Package Rooms by assuring it is organized and clean at all times; summon the janitorial, porter, or maintenance staff when needed or tend to items as appropriate and necessary
• Assist residents with amenity reservations; coordinate with the concierge for scheduling as necessary
• Utilize shift log and incident reporting as appropriate
• Maintain standard operating procedures regarding parcel acceptance and delivery, key handling procedures, contractor sign-in, and other safety/security protocols
• Operate the property management software to update records to maintain latest information and activities
• Coordinate moves in accordance with property procedures
• Properly operate the elevator control system for proper escort of residents, guests, and service providers
• Monitor and maintain proper inventory of supplies necessary for service delivery
• Report complaints, reports or nuisance, and non-compliance issues to management; if applicable, respond to the issue and politely call to the attention of the offending party the complaint or non-compliance issue and request that it be resolved as quickly and reasonable as possible; document incident in accordance with property procedure
• Understand and implement emergency operating procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flood, earthquake, or other emergency event
• Compose weekly schedule front desk personnel, ensure proper coverage is maintained based on business needs and aligned with property’s service strategy
• Remain in assigned post position, maintaining correct stance, when not attending to residents or requests
• Maintain knowledge of:
• Scheduled daily activities
• Daily arrivals/departures
• Features and services provided
• Hours of operation for various amenities
• Reflect willingness to accommodate residents, management, and peer requests and ensure first class service
• Additional duties as may be assigned
  
  

Required Skills / Abilities

• Customer Service: Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;
• Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions.
• Written Communication: Writes clearly and informatively; Able to read and interpret written information.
• Teamwork: Balances team and individual responsibilities; Contributes to building a positive team spirit; Gives and welcomes feedback; Puts success of team above own interests;
• Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity: Completes work in timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctuality: Is consistently at work and on time.
  
  

Why Join Action?

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor
  
  

Team Member Perks

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence
  
  

Qualifications / Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• Polished and professional appearance and demeanor.
• Upbeat and positive team player attitude.
• Strong judgment and solutions-oriented.
• Proactive customer service approach.
  
  

$33 - $38.50 an hour

Compensation: $ 33.00- $ 38.50 Per Hour + Annual Bonus

Schedule: Monday- Friday; 8:00 AM- 4:30 PM

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.