Front Desk Reception (ECO2023-5438)

Company Overview

Hammersmith is a division of RealManage. RealManage is a national Inc. 5000 firm that delivers a wide range of services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage also competes in the broader Property Technology space. The company is a tech-enabled, high-growth firm with 1500+ team members that operates in 19 states, serving 2500 community associations and over 500,000 homeowners. The company has experienced strong growth, both organically and via the acquisition of competitors. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry-leading innovations apart from our competition.

RealManage / Hammersmith is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, team members, and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Hammersmith, we are always getting better.

Summary The position of the Front Desk Representative is responsible for assisting walk in customers, accepting and tracking packages, processing front desk tickets, and document uploads with the highest level of professionalism and accuracy always. This position is public facing and requires extremely reliable attendance and professional appearance and demeanor.

Essential Duties and Responsibilities

• Process all tasks as assigned including but not limited to front desk requests, parking requests, reservations, document uploads, mail, and portal registrations
• Assist customers by phone
• Updating and maintaining databases for electronic access systems (fobs, parking, etc.)
• Receive and track packages delivered to the office
• Return phone calls and/or respond to messages the same day or within 1 business day
• Provide resolutions and problem-solving to ensure a satisfactory outcome for the Homeowner, Association, and Hammersmith
• Plus other work related tasks as needed

Key Qualifications

• Must possess personal values that are in alignment with those of the company Excellence, Partnership, Professionalism, Integrity, and Life Balance.
• Skill in delivering excellent customer service
• Skill in attention to detail, decision-making, and problem-solving
• Ability to be professional in appearance and presentation
• Ability to prioritize and handle multiple assignments
• Ability to utilize different computer software programs
• Ability to effectively communicate both verbally and in writing
• Ability to work in a fast-paced environment
• Ability to perform duties with limited supervision
• Ability to diffuse issues with unhappy clients

Education and Experience

• High school diploma or equivalent required
• Previous customer service experience required
• Microsoft Office experience required

Pay and Benefits

$18.00 to $20.00, depending on education and experience

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays