About the job
Job Description
- Communication Skills
- Understanding RPM’s business operations
- Customer/Client focus
- Conflict Resolution
- Attention to detail
- Dependability
- Independence
- Initiative
- Analytical thinking (for problem solving) Core Duties, Responsibilities and Essential Functions
- Set up computer, cameras and phone in lobby. Ensure the reception desk area is free of extraneous materials.
- Review daily log from previous shifts for any important information.
- Keep daily log of what takes place. i.e., packages, contractors, visitors, etc.
- Lock/unlock building upon leaving/arrival.
- Open door and greet residents and visitors and assist when deemed appropriate.
- Ensure all visitors sign the guest book at the reception desk.
- Direct all contractors, deliveries, and/or trades person(s) to North side service entrance and make sure they are registered and permitted to work within the building. Mail and package deliveries exempt.
- Oversee those residents moving in or out of the building and ensure that they abide by permitted hours and elevator use.
- Enter ALL service requests and issues in OneSource.
- Remain in the lobby at all times, except: When making rounds or When directed otherwise by the building manager o In cases of emergency
- Walk the grounds four times per shift and walk the building twice per shift to ensure property is properly maintained. Note any issues in daily log.
- Walk through the building at least once per day. Note any issues in the daily log.
- Ensure the immediate and proper enforcement of all rules and regulations of the Association as outlined in the Rules and Regulations Book.
- Disperse forms and violation notices to residents when needed.
- Answer and screen all incoming calls prior to transferring to Community Association Manager.
- Record and maintain parking decals. Job Description – Front Door Monitor March 2022
- Knowledge of locations to all emergencies shut-off switches.
- Specific open/close duties are listed on the attached sheet.
Working Conditions And Physical Requirements
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.
- Ability to perform the essential job functions safely and successfully with RPM’s internal procedures and policies as well as all related employee handbooks and training/safety manuals.
- Maintain regular, punctual attendance consistent with RPM policies & practices.
- Lift and carry up to 20 pounds.
- Must have oral and written comprehension and expression along with speech clarity and recognition.
- Ability to effectively use telephones, computers, and computer systems.
- Must be well groomed and in proper business casual attire when on duty:
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