Front Desk Monitor

Job Details

Description

Sun City Anthem at Merrill Ranch in Florence, Arizona is a vibrant 55+ Active Adult community offering resort-style living. The 48,000 sq. ft. recreation center features a large ballroom with stage, a variety of game rooms, craft rooms, a classroom, state-of-the-art fitness center, indoor and outdoor pools and a cybercafé. Outdoor amenities include pickleball, tennis and bocce ball courts, an amphitheater, large community park and an 18-hole golf course and restaurant. The community currently has 1850 homes closed, with an estimated 3,000 homes when completed. The community is currently under developer control.

Position Responsibilities

• Greets and checks-in residents and guests at the front desk, answer incoming telephone calls.
• Advises residents and guests of policies and procedures.
• Performs and adheres to opening and closing procedures.
• Operates computer programs for processing of program registration, facility reservations, community membership card activations, guest passes, etc.
• Monitors, maintains the organization and cleanliness of the area assigned to work - lobby, front desk, fitness, kids’ zone.
• Responds to emergency situations as directed.
• When assigned, works with Lifestyle Coordinator and staff to implement activities and special events programs.
• Monitor aquatic facilities, exercise equipment area, aerobic/dance studio, locker rooms and outdoor sports area for safety and facility condition.
• Respond to emergency situation per First Aid/CPR training and/or facility procedures as necessary.
• Handles escalated customer service issues prior to escalation to the Community Manager.
• Cultivate total customer satisfaction and customer service-oriented concepts and philosophies.
• Performs other related duties as directed.

Knowledge, Skills & Abilities

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.