Front Desk Monitor

Job Details

Description

Grand Reserve in Grand Blanc, Michigan is a luxurious 55+ active adult community Built by Del Webb. Grand Reserve has a 15,500 square-foot clubhouse called Grandview Lodge providing indoor activity options including a pool and a fitness center. There, all can work out or partake in yoga, water volleyball and fitness classes. Residents will also find a card room, business center, and an arts and crafts studio. Outdoors, residents can engage in an invigorating tennis match or socialize while playing a game of tennis or bocce ball. The grounds also include an outdoor pool, nature trails and a beautiful fireplace pavilion.

Position Summary

Primarily responsible for answering the phone lines, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assisting with events.
• Testing pool water as needed.
• Performs other related duties as directed.
  
  

Knowledge, Skills & Abilities

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
  
  

Physical Demands & Work Environment

• Sitting at work station utilizing a computer in an office setting.
• Setting up, taking down and stacking tables and chairs, bending/kneeling/stretching in regards to pool water testing.