Front Desk Lead - Evo

Action Property Management, the leader in association management, is seeking a full time Lead Front Desk Associate to join our team at our luxury property, Evo, located in Los Angeles, CA.

Compensation: $25 - $28 per hour

Schedule: Tuesday to Friday: 6:00 AM to 2:30 PM; Saturday: 8:30 AM to 5:00 PM

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks

• Competitive starting compensation
• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence
  
  

Job Summary

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Assist the General Manager with the training and supervision of the front desk staff and third party vendors
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate a strong understanding of the association's governing documents
  
  

Qualifications

• Must be over 18 years of age and successfully pass a criminal background check and drug screening
• A minimum of 1 year of front desk hotel experience or at least 1 year of leadership experience in a related customer service industry
• Hospitality Management college students or graduates are highly desired
• Polished and professional presentation and demeanor
• Strong verbal and written communication
• Strong judgment and solutions-oriented
• Proactive customer service approach
  
  

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.