Front Desk Customer Service Specialist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiriesthat they might have. Often, customer service associates help customers over the phone or viaemail, but they may also deal with customers in person. A customer service associate must possessa service-oriented attitude, as well as a friendly and personable attitude.

Daily responsibilities:

• Act as the first point of contact for customers visiting the office when needed.
• Meet and greet customers and homeowners.
• Answer phones and manage emails.
• Research customer account information in the database and respond to inquiries in-person, by phone, or email.
• Collect payments.
• Data entry. Update homeowner and association information in the database.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed.
• Stock and manage supply inventory.
• Other duties as assigned.
  
  

Pay rate: $16.50 an hour.

Requirements

• High School Diploma or GED Required.
• 1+ years of office work experience.
• Customer service driven and team oriented.
• Excellent communication skills, written and spoken.
• Proficient in Microsoft office products.
• Ability to maintain confidentiality and discretion in the performance of all duties andresponsibilities.
• Self-motivated, proactive, detail oriented, maintain clean and organized work space.
• Able to prioritize tasks, manage time, and meet deadlines.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.